United BMW

I believe the United BMW's "expertly-trained" Service Technician did not close the Oil Filling Cap causing oil to coat and burn onto engine and cables, loss of over one quart of oil, and contamination of engine oil/filter. My experience raises serious concerns regarding (1) the adequacy of United BMW's technician training, (2) the sufficiency of its procedural safeguards, and (3) its duty of care in providing safe, competent service. A loss of oil at highway speeds could have resulted in catastrophic engine failure, fire risk, or roadway hazard--placing my son, other drivers, and the vehicle at threat. Now I am waiting for the General/Service Manager to return my call. Took my son's 330i for a brake flush since he received several calls from the Service Center that it was due. He has great pride in his car and wants to ensure that it is maintained properly. Service Agent asked if I wanted an oil change since it would be due in about 3000 miles, but I obviously declined. Service was completed, and my son dove car 150 miles back to college. At approx. 130 miles of trip the Oil Low Warning triggered to add one quart of oil ASAP. Upon arriving at college he opened hood to find oil soaked and smoking engine with Oil Fill Cap sitting unsecured on top of filling opening. Son cleaned top of engine the best he could, added 1 1/4 quart of oil, fully closed Oil Fill Cap, and now is hoping there was no damage to the engine. Although I declined an oil change, I am 100% confident the technician expected to do an oil change, so the oil cap was opened before lifting the car (standard practice is to open cap before lifting car to prevent vacuum when draining oil). Tech realized that only a brake flush was requested, so flush was completed and Oil Filling Cap was never secured. Neither my son nor I service this car, and neither of us checked under the hood after servicing. Only the United BMW Service Tech would have opened the Oil Filling Cap. Based on this experience, I question the adequacy of training of the United BMW Service Technicians as well as the robustness and focus on safety of their procedures. I left a message describing my unsatisfactory experience with the United BMW Service General Manager (Mr. Liu) early this morning via my Service Representative and have not yet received a call back late this afternoon. Based on this experience and lack of responsiveness from the General Manager, I do not recommend United BMW's Service Center to any family member or friend! Tom K.

Great buying experience, it’s nice to do business with a professional dealership and top notch Advisor. Josh Sinsley is a credit to the dealership and I will definitely do business here again.

We have purchased 3 vehicles from Howard at United BMW. The level of support and attention to detail, as always, has been exceptional. Service in the past has been excellent and it appears they made improvements at the new location.

I asked for additional information and never got it. I have blocked them from getting in contact with me. Lazy!

I have purchased many BMW’s from Howard over the years. He has always treated my husband and me honestly and knowing our needs, given us great deals, followed up and kept in touch. After my husband passed, Howard has continually kept in touch and taken special care in the purchas of my last two cars.

We have purchased two BMW’s from United - Sparky did an excellent job on both!

My client Advisor Che was awesome. Very helpful and attentive. Also, no pressure tactics were used. I knew what I wanted and what I wanted to pay and he made the process seem easy and effortless. I had the best experience I have ever had purchasing a vehicle. Thank you United BMW for the Magnificent Experience!

I saw a car online I thought I might like and Mohammed reached out to me. I made an appointment to see the car, but when I got there he had gotten tied up longer than expected with another customer and put us with Donovan. He was a pleasure to work with. Very knowledgeable about the car and no pressure on me to buy. Took the BMW X3 for a test drive. Came back the next day and made the deal to purchase. Of course there were a lot of extras presented when meeting with the finance manager, but he didn’t pressure me to get any of them as I declined the offers. Very smooth process overall. The sales manager was also quite accommodating and helped to complete the deal. I wouldn’t hesitate to recommend United BMW if you’re looking for a new BMW.

Recently I bought a used BMW. Great car and very low miles. Warning to all those that buy here: Take your time and review the paperwork. They seemed to be in a hurry to finish the paperwork and they shoved it at me. It was such a blur. Went too fast and not enough time to gather my thoughts. I noticed I was paying for an item called FlexProtect ($695) that was supposed to be a tracker for my protection but later found out the dealership could track also. Took me awhile to locate it. Buried deep in the quarter-panel. It came out in my hand. I had to take it apart to turn it off and then I destroyed it by putting a big hole through it and made it part of a boat anchor. I did not finance.

My salesperson, Darrel Gray, was transparent, never pushy, and took the time to answer every question. The financing process was smooth and stress-free, with no hidden fees or last-minute surprises. They even followed up after the sale to make sure I was happy with my purchase. If you’re looking for honesty, professionalism, and top-notch customer service, this dealership is the one to go with. I’ll definitely be coming back for my next car and recommending them to everyone I know!