Reviews
Great overall experience! Liz was very friendly and informative! She made sure we were happy with our purchase, and even addressed the issues we were concerned with prior to our purchase. Everyone at Graff was kind, approachable and friendly! I would recommend! Lori K
Great overall experience! Liz was very friendly and informative! She made sure we were happy with our purchase, and even addressed the issues we were concerned with prior to our purchase. Everyone at Graff was kind, approachable and friendly! I would recommend! Lori K
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It’s wonderful to hear you had a smooth experience finding your used GMC Acadia. We’re glad our team took the time to address your concerns and make you feel welcome throughout. Thank you for recommending us!
The staff were great to work with, especially Audy she made the whole process of buying a car so easy and smooth. I will definitely see her again if I need another car
The staff were great to work with, especially Audy she made the whole process of buying a car so easy and smooth. I will definitely see her again if I need another car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted to hear your used GMC Acadia purchase was smooth. It’s great to know our team made the process easy for you. We look forward to helping you again when you need another vehicle.
Fast an excellent service on oil changes using the correct oil an filter would recommend over other oil business stores.
Fast an excellent service on oil changes using the correct oil an filter would recommend over other oil business stores.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re thrilled to hear our team delivered a fast and precise oil change for your Chevrolet Camaro. Using the correct oil and filter is crucial for smooth performance, and we appreciate you noting that detail. Thanks for recommending us over other options.
Lizzie was great to work with . She was fast and very thorough with making sure I was getting a deal . Also she had a play area and toys and cars for my 2y/o son. Great business to get a reliable SUV
Lizzie was great to work with . She was fast and very thorough with making sure I was getting a deal . Also she had a play area and toys and cars for my 2y/o son. Great business to get a reliable SUV
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for highlighting how our efficient and thorough approach helped you secure a great deal. We’re glad the play area kept your little one entertained while you chose your used GMC Yukon. Enjoy that reliable SUV and please reach out if we can assist you again.
After returning home from Graff doing an oil change, I popped the hood and checked the oil because they didn't check it before they pulled it out. I found it to be a half quart low and oil on the plastic engine cover. Then I looked underneath the vehicle and found oil all over the frame and a/c compressor. I will not be returning.
After returning home from Graff doing an oil change, I popped the hood and checked the oil because they didn't check it before they pulled it out. I found it to be a half quart low and oil on the plastic engine cover. Then I looked underneath the vehicle and found oil all over the frame and a/c compressor. I will not be returning.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you bringing this experience to our attention. Normally we would reach out to you directly so we can address your concerns, unfortunately we aren't able to get enough information from your review to contact you. If you are willing, please contact us at (989) 684-4411 so we can connect you with our Service Manager and work towards a resolution. We look forward to hearing from you.
Everyone at Graff Chevy is so friendly and very helpful. The staff that worked with me went above and beyond to make sure I left with my new vehicle that night. They stayed there til way after closing just to make that happen. I wouldn't choose any other dealership and would highly recommend Graff Chevy in Bay City, MI. Thank you everyone at Graff for all you did for me!
Everyone at Graff Chevy is so friendly and very helpful. The staff that worked with me went above and beyond to make sure I left with my new vehicle that night. They stayed there til way after closing just to make that happen. I wouldn't choose any other dealership and would highly recommend Graff Chevy in Bay City, MI. Thank you everyone at Graff for all you did for me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Knowing you’re enjoying your new Chevrolet Traverse makes our day. Our team was happy to stay late and ensure you drove home that night. Thanks for recommending us so highly and we look forward to helping again.
I had my cars first oil change and took it to the dealership earlier this month. They worked quick and efficiently to get me taken care if. I will be going back for my second oil change!
I had my cars first oil change and took it to the dealership earlier this month. They worked quick and efficiently to get me taken care if. I will be going back for my second oil change!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It’s fantastic to hear that our team completed your Chevrolet Trax’s first oil change promptly. We’re glad the service met your expectations and look forward to helping with your next oil change.
Workers are always friendly and informative. I always chose Graff for my oil changes. They also checked my tires for free!
Workers are always friendly and informative. I always chose Graff for my oil changes. They also checked my tires for free!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s great to hear that our team provides friendly and informative service. Thank you for trusting us with your GMC Terrain oil changes, and we’re pleased that the complimentary tire checks add extra value. We look forward to welcoming you back.
Sales team was helpful. Having issues with my new car and can’t get it repaired after multiple appointments. They can’t replicate the issue that keeps happening.
Sales team was helpful. Having issues with my new car and can’t get it repaired after multiple appointments. They can’t replicate the issue that keeps happening.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We would like the opportunity to address your concerns. We would normally reach out directly, but unfortunately we don't have enough information to pull details up in our system. Please reach out to us directly at (989) 684-4411 when you have a chance and we can connect you to our Service Manager. Thank you, and we look forward to hearing from you.
Great experience leasing with Emily and Kevin! I was initially nervous about car shopping for the first time in 10 years but they made it easy!
Great experience leasing with Emily and Kevin! I was initially nervous about car shopping for the first time in 10 years but they made it easy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to assist with your first car-shopping adventure in ten years. We’re glad the leasing process for your new Chevrolet Equinox felt seamless. Thank you for sharing your great experience!