Reviews
Transmission Issues on my 2019 Colorado
Awesome! The best communication ever! Another dealer attempted to fix the problem. Still had issues. Call Burt Watson where I purchased the truck. Rec'd a call back from the sales manager within 12 hours. Offered to bring me a vehicle of my choice to drive while they worked on my truck. After they picked up my truck from approximately 1 hr away, I had communications from 3 people that day. Then the actual transmission guy the next day, explained in detail what he was doing and why. Then later the same day, heard from the service manager to coordinate around my work schedule to bring me my truck the next day. Awesome group of people!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Anna, thank you for stopping by to leave us a superb review! We're so glad you could get the best communication ever with us. We are thrilled that we could get your issue solved and work with you to the best of our ability. Come back and see us any time and we'd love to assist you again! Have an amazing day :) - Joel (Client Care Center).
Completely Satisfied
Went out of their way to find me my new truck for the price I was looking to pay. Very happy with my new Chevy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brian, thank you so much for taking the time to leave us a terrific review! You are worth any way that we have to travel to get you into the right vehicle. Enjoy your new Chevy truck to the fullest! Have a phenomenal day :) - Joel (Client Care Center).
Oil change
I was very dissatisfied with my service. I asked for an oil change only, however, more was done. They wanted to charge me for everything!
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are saddened to see your dissatisfaction, Chris. We would like to remedy the situation any way we can. Please call General Sales Manager, Jason Priebe directly at 989-205-1109. He would like to hear more about your experience and to find a resolution. Thank you. Joel-Client Care Center
Burt Watson Chevrolet
The customer service was fantastic! The service writers were friendly and answered my questions easily and with respect. The work was done in a timely manner as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Marilyn, thank you for taking the time to leave us a wonderful review! We're glad you enjoyed our customer service. Be sure to see us again soon! You deserve all the respect as a valuable person and were happy to provide you with it as quickly as possible. Have a wonderful day :) - Joel (Client Care Center).
Completely satisfied
I am a Completely satisfied customer. Sales people where excellent. I will definitely go back there. I am completely satisfied. Happy Happy Happy. Couldn't be more satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Bonnie, thank you for taking time out of your day to leave us a wonderful review! We're so glad you were satisfied with the dealership and our sales people. We can't wait to see you again. Your happiness is such a delight to us. Have an amazing day :) - Joel (Client Care Center).
Top Notch!
Everyone is always super polite and courteous here. I had a recall repair done this visit and it was done in half the time the repair called for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Josh, thank you so much for taking the time out of your day to leave us a splendid review! We're glad we were able to be courteous and polite with you. It's always a pleasure to get things done quicker than we had planned on. Stop by and see us again soon! Have an amazing day :) - Joel (Client Care Center).
New Trax Lease
Levi was great in helping us find the New lease at a price we were comfortable with. We were thinking about visiting other dealerships, but Burt Watson always great with selection and helping us find what we are looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jeff, thank you kindly for giving us such a fantastic review! We're so fortunate to have Levi as part of the Burt Watson family and we're glad you realize how great he is. Getting you the price you could manage is important to us. We are more than happy we could provide you with such a selection of vehicles. Have a stupendous day :) - Joel (Client Care Center).
Wonderful experience
James was a pleasure to work with and found us exactly what we were looking for. I would highly recommend Burt Watson and we will be returning again soon!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kayla, thank you very much for spending some time to leave us a wonderful review! We're so fortunate to have James as an important part of the Burt Watson family. Thank you for your recommendation, it means a lot to us. We look forward to seeing you again soon! Have a swell day :) - Joel (Client Care Center).
Fast, Friendly
Fast, friendly service. People there are all great, they make things easy to get done. No pressure service and sales, they listen to what you need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sarah, thank you very much for taking time out of your day to leave us such a fine review! We're enamored we could provide you with fast and friendly service that you deserve. Getting your service done as simply and easily as possible is essential to our dealership and we want to give you the best experience possible. No pressure here! Have a splendid day :) - Joel (Client Care Center).
Timothy
Great friendly service found what I was looking for and will be going back in the future. I will send whoever looking for a vehicle there way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Timothy, thank you for stopping by to leave us such a dandy review! We're delighted we could provide you with friendly service and we'll be looking forward to seeing you again. Your recommendation of our dealership is important to us and we look forward to seeing your friends and family in the future. Have a fantastic day :) - Joel (Client Care Center).