Reviews
Excellent customer service skills. He went above and beyond to explain any concerns I had as far as the cost and why I should get whatever service done on my vehicle.
Excellent customer service skills. He went above and beyond to explain any concerns I had as far as the cost and why I should get whatever service done on my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team took the time to address your concerns and clarify the reasons behind each recommended service. We appreciate your trust in us to care for your Honda CR-V and look forward to assisting with any future maintenance. George Matthews george.matthews@russdarrow.com
Thomas is an awesome salesperson. He was very detailed. I had a great car buying experience!
Thomas is an awesome salesperson. He was very detailed. I had a great car buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you highlighting Thomas’s thorough support. We’re glad to hear the purchase process for your Mitsubishi Outlander was smooth. Congratulations on your new vehicle and thanks for sharing your experience. George Matthews george.matthews@russdarrow.com
So far, have had good experiences working with dealership/service department. Professional, efficient, and work seems well done. Kai was extremely helpful and took care of headlight that was out and put me on notice of other fluids that needed to be taken care of (which I then had the service department do for me). Kai also gave me an estimate for visor (including what the cost would be just for the replacement and fixing myself as well as what it would cost for professional fix). Had car in and out same day.
So far, have had good experiences working with dealership/service department. Professional, efficient, and work seems well done. Kai was extremely helpful and took care of headlight that was out and put me on notice of other fluids that needed to be taken care of (which I then had the service department do for me). Kai also gave me an estimate for visor (including what the cost would be just for the replacement and fixing myself as well as what it would cost for professional fix). Had car in and out same day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our service department on your Honda CR-V. We’re pleased Kailah could resolve the headlight issue, provide a visor replacement estimate, and arrange fluid maintenance with a same-day turnaround. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com
Prompt. Respectful. Clear Expectations Jonathan was prompt. Took care of me and my vehicle needs. Was not pushy. Was respectful and set clear expectations on what to expect and when.
Prompt. Respectful. Clear Expectations Jonathan was prompt. Took care of me and my vehicle needs. Was not pushy. Was respectful and set clear expectations on what to expect and when.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting how prompt, respectful, and transparent our team was during your Honda Odyssey service. We’re glad we could set clear expectations and address your vehicle needs without any pressure. We appreciate your five-star feedback and look forward to helping you again. George Matthews george.matthews@russdarrow.com
Everyone was extremely efficient and professional. Bridgette’s communication was timely and effective. I will be a repeat customer.
Everyone was extremely efficient and professional. Bridgette’s communication was timely and effective. I will be a repeat customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s fantastic that Bridgette kept you informed and that our team delivered efficient, professional service. Congratulations on your new Honda CR-V Hybrid, and we look forward to welcoming you back. George Matthews george.matthews@russdarrow.com
Malik was responsive and transparent throughout the entire process. I was able to Mae a deal and complete most paperwork before coming in so I could test the car and finalize quickly when I went to the dealership. Bobby was also great and making the financial com together seamlessly.
Malik was responsive and transparent throughout the entire process. I was able to Mae a deal and complete most paperwork before coming in so I could test the car and finalize quickly when I went to the dealership. Bobby was also great and making the financial com together seamlessly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Malik’s transparency and your early paperwork completion allowed for a quick test drive and finalization, and Bobby’s support made the financing process seamless. Congratulations on your used Honda and thanks for the wonderful feedback. George Matthews george.matthews@russdarrow.com
The service center gets you in and out, very good service, but far as the employee that help me seem like they take there job to
The service center gets you in and out, very good service, but far as the employee that help me seem like they take there job to
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to hear our service center got you in and out efficiently with your Honda CR-V. Thank you for noting the quality of service and for sharing your thoughts about our team’s approach. If you have suggestions for how we might improve please let us know. George Matthews george.matthews@russdarrow.com
Warm, welcoming, competent Rating would have been 5 if service had taken less than an hour
Warm, welcoming, competent Rating would have been 5 if service had taken less than an hour
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We will be sure to share your comments with the team. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com
The whole purchasing process was wonderful Excellent Excellent experience Excellent experience wonderful / knowledge staff
The whole purchasing process was wonderful Excellent Excellent experience Excellent experience wonderful / knowledge staff
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback on purchasing your new Honda HR-V. We’re glad our knowledgeable team made the process smooth and enjoyable for you. We look forward to assisting you again in the future. George Matthews george.matthews@russdarrow.com
Even though you guys were close to closing, you fixed our car and got us on the road thank you so much
Even though you guys were close to closing, you fixed our car and got us on the road thank you so much
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team was able to stay late and get your Civic back on the road. Thank you for the five-star rating and for trusting us with your Honda. George Matthews george.matthews@russdarrow.com