Reviews
Write a reviewI bought a brand new 21' ford bronco sport. Test drive was great, a week later when i picked up the vehicle the backup camera suddenly didnt work. They originally ordered the wrong part but eventually did replace it. at 50k miles, i was having bad stuttering so i brought it in and was dismissed multiple times stating it was tools in the trunk causing shifting issues. After i did my own research, i brought it back and asked them to check the torque convertor. WHAT DO YOU KNOW, IT WAS THAT ALL ALONG..they refused to honor the warranty until i opened a ticket with ford corporate. Im at 77k miles now and its stuttering lightly and hestitates when taking off. Theres a customer satisfactory recall for a fuel injector. I asked them to please check that. The service manager cut me off and immediately insisted its not that before even looking at it. The did keep the vehicle overnight, drove it 12 miles and said theres no hesistating or shift issues. "Youll have to wait for it to get worse and most likely replace your transmission. You should think about getting rid of it." I get anxiety going there and the way he talks to me is awful. Please never go to Koerner Ford.
I bought a brand new 21' ford bronco sport. Test drive was great, a week later when i picked up the vehicle the backup camera suddenly didnt work. They originally ordered the wrong part but eventually did replace it. at 50k miles, i was having bad stuttering so i brought it in and was dismissed multiple times stating it was tools in the trunk causing shifting issues. After i did my own research, i brought it back and asked them to check the torque convertor. WHAT DO YOU KNOW, IT WAS THAT ALL ALONG..they refused to honor the warranty until i opened a ticket with ford corporate. Im at 77k miles now and its stuttering lightly and hestitates when taking off. Theres a customer satisfactory recall for a fuel injector. I asked them to please check that. The service manager cut me off and immediately insisted its not that before even looking at it. The did keep the vehicle overnight, drove it 12 miles and said theres no hesistating or shift issues. "Youll have to wait for it to get worse and most likely replace your transmission. You should think about getting rid of it." I get anxiety going there and the way he talks to me is awful. Please never go to Koerner Ford.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great work. Had my tires replaced and car inspected.
Great work. Had my tires replaced and car inspected.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good job , fast service . Have had several things done at this dealer ship . I recommend going to koerner ford for all but and basic needs
Good job , fast service . Have had several things done at this dealer ship . I recommend going to koerner ford for all but and basic needs
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I was very surprised how quickly they got my 2018 escape completed, I was very satisfied with Koerner Fords new service advisor John Crespo, very kind and efficient with an energetic personality..... I definitely will be calling Peter Nistico to give my rave reviews.
I was very surprised how quickly they got my 2018 escape completed, I was very satisfied with Koerner Fords new service advisor John Crespo, very kind and efficient with an energetic personality..... I definitely will be calling Peter Nistico to give my rave reviews.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
As it always is with the people at Koerner, everything is done thoroughly and professionally, and done without delays or hassles. That counts for something.....
As it always is with the people at Koerner, everything is done thoroughly and professionally, and done without delays or hassles. That counts for something.....
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Philip, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! Thank you for taking the time to let us know about your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great service. As always thank you for a pleasant experience.
Great service. As always thank you for a pleasant experience.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bryan went out of his way to help me out with a TSB. Five-Star service dept.
Bryan went out of his way to help me out with a TSB. Five-Star service dept.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Came in for an oil change and a part recall. Job was completed in no time. The waiting room and customer service team are top notch!
Came in for an oil change and a part recall. Job was completed in no time. The waiting room and customer service team are top notch!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Timely and efficient. I had a NYS inspection. I usually have my vehicle serviced here.
Timely and efficient. I had a NYS inspection. I usually have my vehicle serviced here.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angelo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I have been having my cars serviced at Koerner for the last 8 years. They never disappoint. Best service dept anywhere
I have been having my cars serviced at Koerner for the last 8 years. They never disappoint. Best service dept anywhere
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase