Reviews
Write a reviewNew Customer
We got a screaming deal on a great preowned Ford. Big Josh was knowledgeable, friendly and very helpful. I would definitely buy from this dealer again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We love reading reviews like this one! Congratulations Mark!
Routine maintenance
Had my car in for an oil change and tire rotation. The service was performed quickly. I waited inside and was pleased that social distancing,masks, etc. were being followed. Friendly, efficient service is why I continue to return to Preferred Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing Mathman! We appreciate your business!
Software Glitch!!
Not impressed with the advertised price being a “software glitch”. They never even tried to correct it, just left me hanging! Would not recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ken we are sorry to hear about the issue. Thank you for sharing your feedback, it will help us do better in the future.
Oil change and tire rotation.
The customer service is great and service done to my car was excellent. I recommend Preferred Ford for sales and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the highest rating and kind words Charles! We appreciate your support!
85,000 Service Visit
I use Preferred for all of my service needs. It is always a great experience. I will continue to do so. I bought my car here, too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We love reading reviews like this one Swannie! Thank you for taking a moment to share your experience with others!
Great experience
They were very fair with my trade-in vehicle's value and the buying process was very easy. I found a very nice certified pre-owned F150 XLT and have been more than satisfied to this point.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your great review with us! We can't wait to share your compliments with our team. It was a pleasure working with you. We hope to see you in the future!
Vehicle Purchase
We have been going to Preferred Ford of Grand Haven for a few years and have been very pleased with them. We have purchased two vehicles from them and have been very happy with both experiences. Our sales representative Dennis took care of everything, locating and getting us exactly what we needed and wanted. He also got us very good pricing. We would highly recommend purchasing your next new vehicle at Preferred Ford of Grand Haven.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for being a loyal customer! We appreciate this great feedback and 5 star- rating!
2020 Ford Explorer
Great experience. I didn't feel like there was information being left out when purchasing. After buying my car, the salesman Chris Swan followed up a few times making sure I knew all the "in's-and-outs" of the features and offered to help if I needed it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Erica,thanks for taking the time to share about your experience! Congratulations on your recent purchase. We appreciate your business and we look forward to assisting you with the maintenance of your new vehicle.
Good experience
I was very pleased with the attention that was given to us by Shay at Preferred Ford. She answered all our questions and found the vehicle that we wanted.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gene, we love reading reviews like this one! Thank you for taking a moment to share your feedback. We are thrilled to know Shey earned your praises. Congratulations and thank you for buying from us!
New truck purchase
Worked with Big Josh on trading my truck in on a new one. Will definitely be the first place I go for our next purchase. Thanks for all you did getting this deal done Josh!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love reading reviews like this one! Thanks for taking a moment to share your experience with others Chad! We are so glad Josh has earned your praise! Congratulations and thanks for buying from us!