Friendly Ford of Hamilton

When shopping for a f150 Raptor, after a lot of research, I made numerous phone calls within a 300 mile radius, with regards to 2025 and 2026 f150 Raptors. I was looking for the best deal that made sense to me. I talked with many salespeople. All were nice, but one stood out above the rest. After giving me his name, he proceeded to explain to me that he is new to this dealership and selling ford vehicles. That was very refreshing to hear. “Honesty” a forgotten art for some, especially in the vehicle buying business. The name of the salesman is Orrin Stevens. They had a 2025 that I was interested in. The price was really good, but I had other deals on 2025’s and 2026’s that were closer to me. Orrin understood my explanation of why it didn’t make sense for me to buy from him. That again was very refreshing to hear from a salesperson, instead of them debating me why I should buy from them. We concluded our conversation. To my surprise, 5 minutes later Orrin calls back and explained that his sales manager might have a proposal that I might want to consider. The sales manager is Allan Moss. Allan explained to me that Orrin told him about my situation and he also understood why I wasn’t going to buy their Raptor, but he would grant me their first allocation of 2026. I was able to get the truck the way I wanted to, at a price that made sense for me. Orrin could have done nothing, but he didn’t. He went the extra mile to explain this to his manager. Allan went the extra to make the deal work for me seeing they were 4 hours away. When the truck came in I had it within a week. Everything went well. This was a great experience.

Orrin, Patrick and Allan were all great guys to deal with, caring and extremely patient...

worst experience when buying my truck. Wasn't where it was supposed to be at then when i finally received it. Called to complain about the poor brakes and was told they were fine and I wasn't use to the way a Fords brake system works but after putting it on the lift found out that all the calipers were rusted fast.. Fast forward to three months later and found out the 4wd doesn't engage been waiting for over a year and half to get it fixed

Recently purchased a new truck from Dalton R. at Friendly Ford in Hamilton; it was an excellent experience, I never felt pushed into something I did not want and was able to find a vehicle that suited what I was looking for and in my price range. Dalton was very friendly and knowledgeable, made buying a vehicle a delight instead of stressful.

Update!!!! The sale process was quick but after my purchase, I’ve had a difficult time with the dealership. I paid in advance for undercoating and the dealership promised to have my 2nd key (that they lost) and to repair a scratch that I pointed out on the day of pickup. I left the vehicle with them for 10 days and…. No key and scratch untouched.

We recently purchased a car and Christopher Russell was our sales consultant. He made things very easy for us and answered all of our questions. His knowledge of all the vehicles was excellent and he is very very personable. Thank you, Chris for the experience. Sincerely, Paul and Sandy Ford.

I had told my salesman Richard exactly what I was interested in and he made it happen very quickly. I got the vehicle I had wanted in a very timely manner. I cant say enough good things about the friendliness of the whole dealership.

I'm in the process of getting a new vehicle and I can't say enough about the sales person.Thank you Dalton Reid for all your help.

No Communication and the quality of work was not up to dealership standards. They said they performed a service on my vehicle the 2nd visit but when i had to come back for another visit to fix the original problem they said it was never done. Don't trust the work they did and would never recommend them

I recently had the experience of purchasing a new vehicle. Britinie was knowledgeable about everything from the car itself to the process! She and the staff made buying a car a breeze! Highly recommend going to see her and the people at Friendly Ford for all your car needs. Thanks so much!!