All American Ford of Hackensack

I bought my Escape about 2 years ago at this dealership and had a great experience. I've been using their valet service for oil changes and it's super convenient. The staff is friendly and professional. On my most recent service they found some developing issues and are repairing them under warranty. As a senior and a widow, its a relief to have the problem detected and solved before breaking down on the road. You're in good hands at All American Ford.

I brought my car into the dealership for an oil change and Tatiana was very helpful!

Steve Laverde my service advisor arranged for pick up and delivery to take care of a recall on my 2018 Ford Explorer. As always, he explained what happened and what needed to be fixed and returned the car as promised the same day. Everyone at All American Ford has done a great job from the receptionist to answer the phone to the service advisor who keeps me informed on the progress of my repairs and the drivers who pick up and deliver my vehicle. Everyone is very customer oriented and would highly recommend All American Ford for purchase and service.

Ashely was patient and professional and explained everything I needed to know with what was going on with my car. She got me a ride home. Excellent service.

Ashley was very friendly with explaining the entire process with service and billing very helpful

Ashley of all american ford of hackensack. Made my service experience worth while,she was professional,yet caring kind and very respectful,i am very appreciative and very grateful for Ashley being my advisor yesterday,5 stars,no,i wish there was 6 stars to give her thank you Ashley.

The work of the auto tax has been a high-quality. Steven Laverte my service manager does an excellent job at keeping me informed. The pick up and delivery service is excellent.

All American Ford serviced my vehicle and computer. Honest and expedient to meet my satisfaction.

I just bought a Ford and needed a tow hitch installed ahead of a holiday trip. When I called dealers in New York City, they gave me the run around, quoted hours even days to install it, then refused to honor the Ford website price for labor, before stating that they refused to do the work at all. When I called All American Ford, they Kaleigh and Emily in the service department worked with me to get a fair estimate on the price before Mia said to book the installation through the website because it was a great price on labor and it would SAVE ME MONEY. Mia suggested that I get there at 8AM to be first inline for service and I did. I got there at 8AM, had the car dropped off at 8:10AM with the Service team where Tatiana Shetsen, made sure my work got prioritized and got me home faster than expected. On top of that when I asked for additional work to occur, she quoted me the standard price, but when I checked out, they charged me a LESS because of my Ford Pass Rewards points. On top of all that, they had an amazing waiting area with free wifi and kiosks where I was able to get work done on my laptop while I waited. All American Ford of Hackensack got work done for me FASTER and for LESS MONEY than expected. They've earned my loyalty as a customer and I will be getting my vehicle serviced there for the foreseeable future.

Quick and efficient. Kind and courteous. Staff was kind and I didn't have to wait long. I was impressed with the sero