Decozen Chrysler Jeep Dodge Ram

I was pleased that DeCozen gave me a very good deal which enabled me to stay with them in my home town of Verona, NJ.

The process from start to finish was efficient and quick. Truly great professionals where everything was explained properly and efficiently

March 20th,I purchased a 2023 Infiniti SUV; I was told if I have any problems to take it to an Infiniti Dealer because it has a factory warranty or to return to DeCozen for service. The infinite dealer advised me that it’s not covered under the warranty to return to Chrysler sales rep. Mr. John told me to bring the car in because it’s less than 30 days of purchase. Per the manager Mark they don’t have mechanics to work/fix Infiniti & now the company is not willing to replace nor fix the broken part that I have advised them was broken. The second day I purchased the car..(fuel lid-does lock). What should I do help?

The dealership as a whole was a pleasure to deal with and friendly. They made the whole process very easy.

Jerry was very professional thru the entire process from start to finish. Top notch service!

If you love your car - STAY AWAY. Every time I brought my car there they couldn’t diagnose like a mechanic so they just replace parts. They are incapable of making mechanical decisions. Since everything is hooked up to diagnostics simple tasks like diagnosing a water pump or putting a rim on and torquing the lugs to spec. Last time I was there they over tightened the lugs and the new shop couldn’t get them off. Fast forward. I spoke with the manager. He’s useless as boobs on a bull. No accountability. No responsibility. They just want your money and will try and replace everything in your car. Go anywhere else but here. Can’t rotate tires and torque wheels properly? That’s sad.

If you love your car - STAY AWAY. Every time I brought my car there they couldn’t diagnose like a mechanic so they just replace parts. They are incapable of making mechanical decisions. Since everything is hooked up to diagnostics simple tasks like diagnosing a water pump or putting a rim on and torquing the lugs to spec. Last time I was there they over tightened the lugs and the new shop couldn’t get them off. Fast forward. I spoke with the manager. He’s useless as boobs on a bull. No accountability. No responsibility. They just want your money and will try and replace everything in your car. Go anywhere else but here. Can’t rotate tires and torque wheels properly? That’s sad.

I have purchased 2 cars from DeCozen. Unfortunately, based on my experience with the service rep I was assigned to when I brought my car in for service yesterday, I will not be back to this dealership to purchase/lease or service this vehicle or any future vehicles.

Love working with Joe Manse and DeCozen. This is the second Jeep Grand Cherokee I have leased from them (and the third vehicle in total) and it is always a pleasure working with them.

They replaced brakes and did not need them - rude condescending arrogant treatment - I regret doing business with them