Reviews
This was honestly my worst experience with the service
This was honestly my worst experience with the service center at Salerno Duane. My car had to be serviced 2 times within a month with the second service job taking 6 weeks to fix my car. My engine was taken apart to only find out my engine wasn't the problem it was a/c compressor. I drive every day for work so see patients in their homes. No accommodations what so ever were made to provide a loaner car. I asked for the service manager to call me. I never received a call from anyone to even tell me what was wrong with car until I asked. Jillian did provide adequate communication although it was all via text. Every other dealership I have dealt with would have at least provided a car wash or a tank of gas for my vehicle considering there was no loaner car ever provided for a duration of 6 weeks. I would not recommend this service center to anyone. I have been a jeep/doge customer for several years and I will be returning to Nielson not Salerno Duane should I choose to purchase another jeep vehicle.
This was honestly my worst experience with the service
This was honestly my worst experience with the service center at Salerno Duane. My car had to be serviced 2 times within a month with the second service job taking 6 weeks to fix my car. My engine was taken apart to only find out my engine wasn't the problem it was a/c compressor. I drive every day for work so see patients in their homes. No accommodations what so ever were made to provide a loaner car. I asked for the service manager to call me. I never received a call from anyone to even tell me what was wrong with car until I asked. Jillian did provide adequate communication although it was all via text. Every other dealership I have dealt with would have at least provided a car wash or a tank of gas for my vehicle considering there was no loaner car ever provided for a duration of 6 weeks. I would not recommend this service center to anyone. I have been a jeep/doge customer for several years and I will be returning to Nielson not Salerno Duane should I choose to purchase another jeep vehicle.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Service center is very easy to schedule appointments
Service center is very easy to schedule appointments through app. Very friendly and communication is excellent.
Service center is very easy to schedule appointments
Service center is very easy to schedule appointments through app. Very friendly and communication is excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad to hear scheduling through the app was simple and convenient, and that our team’s communication and friendliness stood out. We truly appreciate your support and look forward to assisting you again!
We had a very easy transaction, no hassles and staff were
We had a very easy transaction, no hassles and staff were very friendly. Would highly recommend.
We had a very easy transaction, no hassles and staff were
We had a very easy transaction, no hassles and staff were very friendly. Would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great 5-star feedback! We’re so glad to hear your experience was smooth and hassle-free, and that our team made you feel welcome along the way. Your recommendation means a lot to us—we truly appreciate your support and hope to see you again in the future!
We had a great experience.
We had a great experience. We didn’t feel pressured to purchase a car. It was a smooth transaction.
We had a great experience.
We had a great experience. We didn’t feel pressured to purchase a car. It was a smooth transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We’re so glad to hear you had a smooth, pressure-free experience with our team. We truly appreciate your business and hope you enjoy your new vehicle!
Yet again, spectacular service, courtesy, and
Yet again, spectacular service, courtesy, and communication. Matt checked me in when I dropped off my Jeep, a day early (my scheduling needs) crisply. He recognized me, by name, as I walked in the door. ..and the team actually finished the work the same day! A day before my appointment! Yes, unusual for sure most times, but they had the bandwidth that day and delivered! This is why I’m a client of the whole dealership for 30 [35?) years!
Yet again, spectacular service, courtesy, and
Yet again, spectacular service, courtesy, and communication. Matt checked me in when I dropped off my Jeep, a day early (my scheduling needs) crisply. He recognized me, by name, as I walked in the door. ..and the team actually finished the work the same day! A day before my appointment! Yes, unusual for sure most times, but they had the bandwidth that day and delivered! This is why I’m a client of the whole dealership for 30 [35?) years!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the incredible 5-star review Gene! 35 years of loyalty is something we take great pride in. We’re so glad Matt was able to get you checked in early and that our team could exceed your expectations by finishing the work ahead of schedule. We truly appreciate your continued trust in us!
We had some problems getting the mirror, but I know that
We had some problems getting the mirror, but I know that is a function of the supplier rather than Salerno Duane. The guys notified me promptly when it finally came in AND was not broken in transit. I was able to schedule an appointment to have the mirror installed soon thereafter and the guys did a great job. In fact, it was done same day I dropped off the car instead of the next day. Great job! Many thanks for the excellent service. Best regards, Mark S. Dow.
We had some problems getting the mirror, but I know that
We had some problems getting the mirror, but I know that is a function of the supplier rather than Salerno Duane. The guys notified me promptly when it finally came in AND was not broken in transit. I was able to schedule an appointment to have the mirror installed soon thereafter and the guys did a great job. In fact, it was done same day I dropped off the car instead of the next day. Great job! Many thanks for the excellent service. Best regards, Mark S. Dow.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great 5-star review, Mark! We appreciate your patience with the supplier delay and are so glad our team could get that mirror installed ahead of schedule for you. We’ll be sure to share your thanks with the service department!
This was my first time coming to this dealership for
This was my first time coming to this dealership for service and I was very satisfied with the service I received
This was my first time coming to this dealership for
This was my first time coming to this dealership for service and I was very satisfied with the service I received
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Welcome to the dealership and thank you for taking the time to leave a 5-star review! We’re so glad your first service visit with us was a success and that you're satisfied with the results. We look forward to being your go-to spot for all your future vehicle needs!
The service department has excellent customer service.
The service department has excellent customer service. Jaylen, my service advisor is very professional and kept me informed as I waited for my vehicle to be done. Every time I come in for my appointment, it's always a pleasant time.
The service department has excellent customer service.
The service department has excellent customer service. Jaylen, my service advisor is very professional and kept me informed as I waited for my vehicle to be done. Every time I come in for my appointment, it's always a pleasant time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being such a loyal customer! We’re so glad to hear that Jaylen consistently provides the professional and communicative service we strive for. We look forward to making your next visit just as pleasant!
Great service - quick and efficient - Jaylan is great!
Great service - quick and efficient - Jaylan is great! Keeps me updated and follows up after service is completed
Great service - quick and efficient - Jaylan is great!
Great service - quick and efficient - Jaylan is great! Keeps me updated and follows up after service is completed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We're glad to hear your visit was quick and efficient. Jaylan is a vital part of our team, and we’ll be sure to share your praise regarding his excellent communication. See you next time!
Jillian and staff were nice and helpful.
Jillian and staff were nice and helpful. The .AI phone operator could benefit from a few additional options. Overall a successful service.
Jillian and staff were nice and helpful.
Jillian and staff were nice and helpful. The .AI phone operator could benefit from a few additional options. Overall a successful service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback and 5-star review! We’re so glad to hear Jillian and the team provided helpful service. We also appreciate your input regarding our AI phone assistant—we’re always looking for ways to improve our systems for a better customer experience. We hope to see you again soon!