Karp Kia

I have continued to service my Kia at Karp. As always Mitchell explained the issue and cost as well as the wait time. They even performed a recall. Excellent service.

I went to karp Kia with an issue on my car smelling gas. They took the car in and Mitch went out it way to fix my car to make sure it was right. He made every attempt every day to call me and go through the test they did I was not left out in the cold. My car was fixed perfect under warranty and I had no headache headaches good job To the service team (Mitch) at karp kia Rockville center Long Island

Very disappointing experience with Karp Kia. I brought in my car for a suspension issue that two other shops couldn’t diagnose. Initially, they claimed there was nothing wrong—but after pressing, they admitted something was off. Despite that, the car sat for a week, they ran a diagnostic, found nothing, and ultimately told me the issue wasn’t covered under warranty. They had no idea what the problem was, couldn’t fix it, and still charged me $271. On top of that, they returned my car with an empty gas tank and replaced my plates with Karp Kia branding without permission. Unresponsive, unhelpful, and unprofessional from start to finish. Avoid if you value your time and money.

Very disappointing experience ! My care engine is suddenly broken and needs replacement although it’s 45k mile , the car had a recall in 2023 for engine parts. The dealership took 3 months to reject my case of warranty extension . I don’t recommend KIA for any body in USA.

My sales guy Jonathan was helpful and attentive. The finance guy seemed honest and not pushy about back-end products. What irks me is the overall business practice. My car was advertised with a 2k rebate hardly anyone will qualify for. My 821 averaged credit score was not sufficient. There is then another 1k added on for some dealership fee. That is 3k on top of the advertised price. The select few who do qualify for the 2k rebate are forced into a high apr loan. Don't like dealerships that play these games.

Lauren made it easy to make a service visit. Christopher explained what was to be serviced and the time the repair would take. I always service my vehicle at Karp.

I just had my 1st complimentary oil change. Service was fast. Staff was courteous. Will return

Deceptive practices!!!! Read the reviews. I’m not the only one. They never tell you that for every issue you have, the diagnostic test will cost $250.00 per issue. So 4 issues equal $1,000.00 just for diagnostics. Worst of all they won’t remove the diagnostic fees even if they repair your car. The sales person Mitchell types up all your complaints and never mentions to you that each complaint is $250. I had 3 complaints but stopped them at 2 once I found out the bill. In all, I paid $407.00 for a diagnostic and car wash!!! Stay away people. America has no room for dishonesty!!! You make us look bad KARP!!

The gentleman that help us was very pleasant . He explained everything that was done. Thank you

Top tier staff. Stellar service dept knowledgeable technicians even the valleys are amazing. Would recommend 10/10