Route 33 Nissan

I had a great experience with the service department! Michaela provided excellent customer service—she was professional, helpful, and made the whole process smooth and stress-free. Also, a big thank you to Pablo in the parts department for being knowledgeable and efficient. He made sure I got exactly what I needed without any hassle. Highly recommend this team for their outstanding service! Thank you for everything.

Following up from a previous review, the experience continues. During the purchase process, all interactions seemed normal and sales/sales manager was attentive and supportive. This has slowly changed from the moment I arrived to sign paper work and still 30 days later. Car had a current service light on which I was told by the dealership was simply not reset during their 190+ vehicle inspection. Reality is, the service light was related to a vehicle recall the was triggered shortly before the dealer took initial ownership of the vehicle, never repaired and never notified me of the recall either during the purchase process. I have requested the service records from multiple people, through multiple modalities, multiple times and the question is continually ignored. Additionally, the temporary tags issued have now expired fon the vehicle and I have several messages out to the dealership (my sales rep and sales manager) requesting information/updates on when I should be receiving them. I have received 0 responses and the vehicle is parked at this time until resolved. Again, I plan to follow up with additional reviews around the entire experience if not addressed and will begin additional reporting as necessary. The overall experience is unacceptable thus far.

Dishonest sales tactics be prepared to pay over $6,000 in dealer fee’s on to of DMV fee’s and taxes.I guess there losing money new car sales and jacking up fee’s on used cars TO MAKE UP THEIR LOSES SHAME ON YOU NISSAN AKA STALANTIS

TYLER WAS GREAT! HE HELPED ME GET INTO A NEW CAR WITHOUT ANY HASSLE. I GOT A 2022 JEEP GRAND CHEROKEE! :)

Non compliant with customers needs. Has no problem overcharging and taking $$$ but don't wait for any complimentary perks

GO SOMEWHERE ELSE. You’ll get the musical chairs of sales persons who don’t communicate because you’ll repeat yourself 5x over. They’ll scam your finances through the ground. I asked several times what their interest rate would be and they “had to check” but never gave me an answer. Very dishonest and they (Tyler, Zach, Charly, Mike(? big guy in the back office where you’ll sign off) don’t disclose terms up front. They didn’t bother to mount the license plate. They never mentioned there was no second key, didn’t offer to have one made - with all the other nonsense that could’ve been an easy gesture. Then, the audacity to ask if I “give massages” by their retiree shop tech, Ronny(?). Forget arbitration, you’re asking for a police report.

I am writing to commend James, the service manager at Route 33 Nissan, on his outstanding assistance to the dealership’s customers. James goes above and beyond to help solve customer service questions and concerns. He listens and understands his customer’s vehicle repair situations. It is obvious that his goal is to make vehicle owners satisfied with the service provided. James is a true professional with a friendly personality that helps to build a trusting relationship with the dealership’s customers. Thank you James.

If I could give this place zero stars I definitely would! They’ll get you a car but they’ll scam you in the process. I do love my car but this car dealership has some very sneaky tactics and they know it. PAY ATTENTION TO THE BAD REVIEWS!! They had me put a 6,000 down payment on a 22,000 dollar car and somehow I still owed 25,000 on my loan and that’s before interest. I was told the down payment was going towards the cars cost but it clearly did not. If you’re looking for a car shop around first, don’t be foolish like me. They will try to sweet talk you and say it’s your credit or something else but it’s not. They just want more money for their pockets. Singh my car dealer was nice but a con and they registered my vehicle to the wrong address so getting my new registration was a nightmare. I even called Singh asking for help and he never called back after saying he would. Simply put, stay away from this place and if they claim they’re giving you a good deal, walk away, go to other dealerships and you’ll find out it’s not a good deal! Doesn’t matter if it’s the color or car you want the prices they list are lies and they’ll try to take more. I only try to leave positive reviews but what they’re doing at this dealership shouldn’t be legal. With the amount of people reporting the same problem it should be a class action lawsuit. If you financed a vehicle and you’re happy, please pay attention to your financials. It is not worth going into more debt then you can handle for a car or these cons!

Bought a used car from this dealership on January 15th got one key for the car was promised another set within 30 days by Zach never got it unto now call over.15 times left messages got no reply., I decided to call the Store Manager Jeff didn't get him left message call another was told he was in a meeting so before I left my information with the Receptionist Alexa I explained my situation she then took my information and promised me he will definitely return my call I'm still waiting Help !!Help !!!.

We have purchased pre-owned nissan leaf 2020 VIN#1N4AZ1CP3LC309737 on July 31st 2023. I am still waiting for Title and Registration. I have been following since last 6 months and numerous phone calls but keep on getting Temporary Registrations one after the other. Today, my temporary registration has expired and my daughter who is a student in NY is driving without it.