Reviews
We have used Germain Ford for my past two cars and we
We have used Germain Ford for my past two cars and we have had a great experience every time. This last experience we worked with Sasha Lunin who was so helpful, professional and friendly with our kids. He wasn’t pushy and helped us get what we needed as quickly as possible since we were on a bit of a time crunch. I cannot recommend this dealership enough!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sarah, thank you for your continued trust in Germain Ford of Columbus! We're delighted to hear that Sasha provided such a helpful and friendly experience. We appreciate the recommendation and look forward to serving you again in the future!
Scott was an amazing salesperson to work with, explained
Scott was an amazing salesperson to work with, explained everything, wasn't pushy, cared that I got the best deal, he is truly an asset to the team. Think i found my new car salesman! Absolutely love my new Escape, already getting compliments!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Scott provided such a positive experience at Germain Ford of Columbus! Enjoy your new Escape and all the compliments it brings. Thank you for choosing us, and we look forward to assisting with any future needs!
Fast and friendly service.
Fast and friendly service. The price was unexpectedly low and the work performed was as good as expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you enjoyed the fast and friendly service at Germain Ford of Columbus! It's great that we could provide quality work at a price that exceeded your expectations. Thanks for choosing us!
Germain Ford is the best!
Germain Ford is the best! My interaction with them was smooth. One eight hour day for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The team at Germain Ford of Columbus loves seeing great reviews! Thank you, Angela!
Overall my experience with purchasing a vehicle from
Overall my experience with purchasing a vehicle from Germain Ford was fine. I received an out the door price via email with no issues. My salesman was fine…he did try to sneak their “Germain Care” package into the price of the car. But I caught it. The price I ended up paying was fair. The only issue I had was with the finance manager. Super pushy with all of the add-on stuff you don’t really need. After saying three times that I was not interested in their “Germain Care” program, I finally told the gentleman I was leaving if he asked again. (He just wouldn’t let it go. )This resulted in the sales manager making several snide comments. I would have just left and gone somewhere else if I didn’t have my 80 year old father in tow. I don’t think I would purchase another vehicle from Germain Ford because of the super pushy finance staff. Not worth the hassle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Rick, thank you for sharing your experience with us. It's great to hear that the initial process went smoothly and that you caught the "Germain Care" package before finalizing. However, I apologize for any discomfort caused by our finance team's approach; that's not how we want our customers to feel. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Chad Secrest - General Manager - 614-383-4615
My 3rd truck from Germain Ford.
My 3rd truck from Germain Ford. Always great service with James Soto. 100% loyal customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Troy, thank you for sharing a positive review of James and Germain Ford of Columbus!
Charles was very good at starting the service process and
Charles was very good at starting the service process and then explaining the different service points, when the service was completed. I really appreciate his great customer service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that Charles provided excellent service and straightforward explanations during your visit at Germain Ford of Columbus. Thank you for sharing your positive experience with us!
Mike Rutledge and his crew did a great job with mobile
Mike Rutledge and his crew did a great job with mobile tech doing my updates while I was at work .Thanks guys
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Mike and the team at Germain Ford of Columbus provided excellent service with your updates. Thank you for sharing your experience, and we're here if you need anything else!
Both the salesman and pre-owned manager (Jean and Greg)
Both the salesman and pre-owned manager (Jean and Greg) were descriptive, helpful, and absolutely a solid reflection of what Germaine Ford is about. Thank you for a really nice experience with your group !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience with Jean and Greg at Germain Ford of Columbus! We're delighted to hear that they provided helpful service and assistance. We appreciate your support!
Frederick was easy to talk with, answered all of my
Frederick was easy to talk with, answered all of my questions and I felt comfortable with the whole process. I would encourage others to seek him out when looking for a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dale, we're delighted to hear that Frederick made your experience at Germain Ford of Columbus comfortable and informative. Thank you for recommending him!