Lancaster Nissan

Congratulations on your new vehicle, Traciferrer30i! Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that Jay made your car-buying journey smooth, stress-free, and enjoyable. His honesty, patience, and commitment to making sure each customer feels confident truly set him apart, and we’re grateful you recognized that. Thank you for choosing Lancaster Nissan and for trusting us with such an important purchase. We wish you many happy miles ahead and look forward to being here whenever you need us! -The Lancaster Nissan Team

Thank you so much for the wonderful 5-star review, Keirsten! We’re thrilled to hear that Jay made your car-buying experience smooth, stress-free, and enjoyable from start to finish. Jay takes pride in listening to our guests, understanding their needs, and ensuring they feel confident every step of the way. We’re proud to have him on our team and appreciate your recognition of his professionalism, honesty, and dedication. Congratulations on your new vehicle, and thank you for choosing Lancaster Nissan. We truly appreciate your trust and look forward to being here for you whenever you need us! -The Lancaster Nissan Team #WeMakeDealsThatWorkForYou

Lancaster Nissan responded on 11/07/25 2:19 PM Hi Jeremy, I’m truly sorry to hear that you felt our intentions were malicious — that’s certainly not the case, and it’s disappointing to know you feel that way. There are times when the information we provide can be frustrating, especially when it involves varying levels of financial investment. Seeking a second opinion is always a good idea, and we fully support that. We’re human, and while mistakes can happen, the suggestion that our report was completely untrue caught our attention, and I’d like to address it directly. For transparency, all of our recommendations were shared via video. Battery: The battery failed a capacity test, and the positive terminal end would not tighten properly. While we had no issues starting the vehicle, we noted this so that you’d have early warning before a potential no-start situation. State Inspection: Due October 2025. Air Filter: Beginning to show signs of dirt buildup and will need attention in the future. Tires: Tread depth measured between 4/32" and 6/32". Typically, replacement is recommended once tread is consistently at 4/32". Oil Leak: We observed oil leaking onto the exhaust manifold, likely from the rear valve cover. This can lead to oil saturation of the ignition coil, so both would be recommended for replacement at the same time. Spark Plugs: Normally due at 105,000 miles, but given the overlap in labor, replacing them during the valve cover repair would be the most efficient option. Subframe: As shown in the video, the passenger side is starting to tear. On the driver side, the bushing has failed, and the subframe is now resting on the body connector. We take honesty and transparency seriously — there is absolutely no intention to take advantage of any customer. I genuinely regret that this situation led you to feel otherwise. Thank you for taking the time to share your concerns. 11/13/25 Hi Jeremy, Thank you for taking the time to provide additional details and for giving us the opportunity to respond. We take your feedback seriously and regret that this experience left you feeling frustrated. Our team’s recommendations are based on careful inspections and are always documented — in this case, via video — so customers can clearly see the findings. The observations regarding the battery, ignition coil, oil leak, spark plugs, and subframe were made to help prevent potential issues before they become safety or reliability concerns. Preventive maintenance is always our goal, not unnecessary repairs, and we strive to provide transparency in every recommendation. We fully support seeking a second opinion and appreciate that you did so. While different shops may identify or prioritize items differently, our team stands by the professionalism and thoroughness of our inspections. We hope that as you move forward with your state inspection and continued vehicle care, any questions can be clarified, and your confidence in your vehicle’s safety and performance is restored. Thank you again for your feedback. We value your perspective and remain committed to providing honest and thorough service to every customer. — Lancaster Nissan

Thank you so much, Brenda, for your incredible review and for taking the time to share your experience! 🌟 We’re thrilled to hear that our sales, service, and parts teams have each delivered the smooth, professional, and stress-free visits you deserve. It means a lot to know that you recognize our team’s commitment to listening, answering questions, and never being pushy — that’s exactly what the Lancaster Nissan experience is all about. Your kind words perfectly capture what we strive for every day: to create exceptional customer experiences, not just transactions. We truly appreciate your continued trust and support, and we’re proud to have earned your confidence across every department. Thank you again for being part of the Lancaster Nissan family — we make Deals that work for you, and it’s customers like you who make what we do so rewarding! 🚗💙

🥳 Amelia, this is absolutely amazing to read! 🤩 A huge congratulations on your second Rogue, and thank you for being such a loyal member of the Lancaster Nissan family! We’re over the moon 🌙 that Melanie, Don, and Eddie (and the whole crew!) made your experience enjoyable and top-notch. Your trust means the world to us, and we look forward to many years to come! 🚗💨

Beth, thank you so much for taking the time to share your wonderful experience! We are thrilled to hear that Melanie provided you with a pressure-free purchasing environment—that is the highest compliment we can receive! And it's great to know that Eddie was so knowledgeable and helpful in the Finance office. It means a lot to us that you would definitely shop here again. We are proud of our team and appreciate your kind words. Enjoy your new vehicle, and we look forward to seeing you again at Lancaster Nissan in the future!

Hi Jhonchar, Thank you so much for your wonderful 5-star review! We truly appreciate your continued trust in Lancaster Nissan—purchasing not just one, but two Frontiers with us. It means the world to know that both experiences were amazing and that our team delivered the terrific customer service and support you deserve. We’re equally grateful for your return visits for service and for sharing your feedback with others. Your loyalty and kind words inspire our staff to keep raising the bar every day. We’re proud to be your dealership and look forward to continuing to take care of you and your Frontiers for many years to come. – Your Lancaster Nissan Team

Hi Ariyah, Thank you for sharing such an amazing review! We’re so glad to hear that Coleen, Sarah, Paul, Allen, and Don made your visit comfortable, transparent, and enjoyable. This is exactly the experience we strive to deliver for every guest! If you haven’t been to Lancaster Nissan yet, come see why so many customers recommend us! Whether you’re here for service, parts, or sales, our friendly and professional team is ready to make you feel right at home. We truly appreciate your recommendation, Ariyah, and look forward to welcoming you back when it’s time for your next vehicle! — The Lancaster Nissan Team

Thank you so much for the 5-star review and for sharing a photo of your new ride, icloudboy305av! We’re thrilled to hear that Alandra provided such an excellent and detailed experience during your purchase. Her dedication to customer satisfaction truly shines through, and we’re so glad it made a difference in your visit. Enjoy every mile in your new vehicle, and thank you again for choosing Lancaster Nissan!