Susquehanna Chrysler Dodge Jeep RAM

If you are looking for a great deal, see Rheeana Miles. She is the most pleasant person you will ever meet. We picked up our new Durango on my wife's birthday. She surprised my wife with a piece of cheesecake. We went to the dealership to look at the Durango. Told them what carvana was going to give us and they matched it. We were in and out in less than 2 hrs. When we got home, we noticed a door ding. We called them up and set up an appointment to get it fixed. Everyone there is so easy to work with, and the dealership is top notch. My wife and I have bought many of vehicles and were never treated as well as Rheeana treated us. We came from Maryland and they take care of all the motor vehicle paperwork for you. If I could give her 10 stars I would Rheeana is awesome.

I went to look at a truck which was sold when I got there.So Brandon showed me this 2016 Chevy black Silverado fell in love with it. I did not haggle on the price at all with Brandon.After buying the truck went to dinner with my brother,when we came out we noticed this piece hanging down.It was a plastic shield that was broke.I got hold of Brandon an told him about it.Take picture if you can an send it to me,which I did.He returned a call an said he really didn't know what it was to stop down an let service look at it.So I get a call from I think his name was Johnathan to sign a paper that was missed,so I did an talked to him about this an told me to have service to look at it. So today I took it down to have it looked at an service manager said I'll have to work up a price to replace it.I said a price it needs replaced,Now mind you I layed down 30,000 on this truck an they want to charge me to replace it.Told the manager you want me to pay for this after laying this amount out for a 89.00 piece you want to argue about it.After while he came back out an said if I buy the part they will install it.Greedy dealership no better than the other crooks around York area.So I don't recommend a dealership that want to squabble about bending a little an do the right thing

We just bought a pre-owned 2024 Chrysler Pacifica and had a fantastic experience! I worked with Brandon Thomas and he did everything he possibly could to earn our business. He was professional, courteous and always available to answer my questions or concerns. We went back and forth regarding whether we wanted to purchase a new or a certified pre-owned and opted for the latter. Throughout all of our back and forth Brandon was patient and understanding. He made us feel as though he wanted us to make the best decision for our needs without being pushy as many salespeople can be. I highly recommend this dealership and if you go be sure to ask for Brandon!!

I had a great experience with Sean and the entire dealership. Went for a test drive, answered all my questions and made everything easy. Sean was reachable throughout the process. Car was clean and ready to go when I came to sign my paperwork. Top notch all around.

This is hands down the worst dealership and service experience I’ve ever had. My 2023 Jeep Wrangler—less than 50k miles and a $65,000 vehicle—sat at Susquehanna Dodge for 63 days. No clear diagnosis, just part after part being replaced because they had no idea what was wrong. I was lied to about a loaner being “sold,” forced to pay out of pocket for a rental, and then not fully reimbursed by Jeep Care. FCA’s response? That my mileage “speaks for itself” and shows no impairment—even though my Jeep was unusable for over two months. I was charged $1,300 for brakes and rotors that were almost certainly unnecessary. We asked for the old parts to be saved—shockingly, they were “gone” when we arrived. When I finally picked up the vehicle (after calling to see if it was even done), my son’s car seat and floor mats were tossed in the cargo area, and the Jeep was still covered in snow—despite having a partial soft top. Zero care. Zero accountability The staff may be nice, but the service department and Jeep brand as a whole are a mess. If this review saves even one person from buying a Jeep or servicing it here, it’s worth it.

This dealership is rude, the ownership is lacking and the management is a joke. Go to any other dealership.

Bought a used car there Oct 3rd and sales, sales manager, and service are the worst I ever dealt with… no respect for the customer… steer clear of this place… they don’t even return calls and if you stop in they will tell you they have been in a meeting all afternoon and will call you and they never do…. Hope your business fails!!!!!

This place doesn’t value their customers at all … bought a vehicle last week there and they have ghosted me ever since… will not even return a phone call or when you stop in they say they are in a meeting … no value for their customer will eventually result in a closed business…. Their sales manager is rude and disrespectful (Jackie)

Absolutely worst jeep dealership. DO NOT GO HERE. DO NOT GO HERE. I was a long time customer for over 10 years. Bought 3 vehicles from them. They sure have changed because the Manager and owner now do not care about the customers at all. Ryan sokoloff (owner) and Aaron Zolko (manager) couldn’t care less about your problems. I came in for a simple tire installation. I have a 2017 hard rock edition rubicon and for those that don’t know that was a special edition that came with special edition wheels. The wheels are black with a MACHINED lip. The tech destroyed the lips of the wheels. ALL 5! My wheels were in perfect condition prior to that. They did take responsibility for the damage. Which was surprising given what I know now. I of course wanted a new set of wheels but understanding how businesses work they were not willing to budge at all giving me that. Instead I was promised they could be repaired to FACTORY conditions and I wouldn’t be able to notice any difference at all. Wasn’t thrilled since I started with perfect wheels and ended up with messed up wheels but agreed to let them fix them since it was pretty much my only option. Fast forward a month later finally able To get them scheduled for repair. Got them back today…..For starters, they only sent out 4 wheels to be repaired. Forgot the spare. Apparently their top technician’s fault. The foreman. So the other 4 wheels….look terrible! Their idea of repairing my MACHINED lips was to PAINT THEM! The wheels now have silver painted lips instead of a nice machined Finish. The paint job looks amateur like someone rattle canned them. This was never agreed upon. I was told they would be repaired to factory condition. Factory to me means the lips would still be machined. According to the owner and manager the repair is “beyond satisfactory”. So now my special edition wheels that were in perfect condition now look like rattle can garbage. They are not willing to replace or repair the correct way. They think the paint looks good. If I would have been told ahead of time they would be painting them I wouldn’t have ever agreed to have them repaired that way. The whole experience was inconvenient and a huge waste of my time. And now I am out of a set of nice perfect wheels. I will never step foot in that place again and I advise you do the same.

I wanted to buy a 2019 Jeep grand Cherokee that had reported damage at one point. The dealership would not I repeat not give me information on the type of damage in the significance of it. I would've purchased the Jeep but they would not give me that information