Kent Parsons Ford Lincoln

They did what was needed, on time, reasonable price, totally satisfaction. Even told me how to deal with this next time.

My wife totaled our 2018 Ford Explorer (not her fault). Parsons had her in a replacement 2018 Ford Explorer with 90K less miles for a good price. The whole process (including test drive) took about 2 hours. Ask for Dave Wilt, he'll treat your right! Thanks guys.

Excellent support. Sales were not pushy, and the process was transparent. I have a vehicle I love that meets my needs in budget, and the team has gone above and beyond already. Happy to keep working with Parsons and highly recommend.

I requested a call back about a noise my car was making that it wasn?t making before I took it in to be serviced. I never received a call back.

I contacted them asking if they were interested in purchasing my van. I told them I wasn't looking to trade or buy. I gave them my vehicle details. They told me they were interested in buying it so my husband and I drove it there. Only to be told that they don't want it. First it was too old, then it has too many miles(it has WAY below average) then it was they wouldn't be able to warranty it. Really? It was a bait and switch. They told me they were interested and when I got there they were only interested in it if I was looking to buy something and then they would trade it. So they lied just to get me there to try and sell me something I already told them I didn't want. Don't waste your time with this dealer. Unethical at best.....

My salesman was not as engaged as I would have liked in helping me find the vehicle I wanted. I needed to prod him to email other dealers who had the type of vehicle I wanted. Communication was lacking in keeping me updated on availability of vehicles from other dealers. Salesman did not inform me that he had a personal engagement scheduled and would not be unavailable the day I wanted to pick up the new vehicle. A few days after picking up vehicle, I texted salesman asking if he could order me some accessories through the parts department. He said he would but found out through the parts department that no order was placed. On another issue, the dealership is dirty and does not seem to be organized well.

Excellent, easy in and out. Service was great. Dealership and service department were very clean. Staff was very kind and understanding of what my needs were.

I brought my 2012 Explorer XLT for The Works: oil change, tire rotation, check breaks, battery, fluids, etc. I was surprised that nothing was said about my tires are in the early stages of dry rot. My paper work indicated I needed a new air filter, yet there was no mention of that either. It certainly would have been nice for the service tech to have mention this or even to install a repace air filter. Heck, I'm a 76 year old widow... I'm not even sure where the air filter is! I bought my Explorer NEW at Kent Parsons Ford Martinsburg, I return to Kent Parsons for service and or problems. Not as happy of a camper as I could have been.

very professional and personable. worked to greet and find out what we were looking for. Ryan went out of his way to make the experience a good one.

I used the Ford app to schedule the appointment for the first time and had no problem. I arrived a few minutes ahead of my appointment they were able to check me in and complete the oil change and tire rotation in less than 45 minutes while I waited.