Ourisman Volvo Audi of Frederick

I had an extremely disappointing experience with Ourisman of Frederick when I purchased a used car from them about a year ago. The vehicle they sold me turned out to be an absolute nightmare, and I've had to shell out over $5,000 in repairs within just one year of ownership. When I contacted Ourisman of Frederick to discuss these problems, their customer service was lackluster at best. They were dismissive and unresponsive to my concerns, leaving me to bear the financial burden of repairing their shoddy merchandise. Even after spending a small fortune on repairs, the car still feels like a ticking time bomb, waiting to break down at any moment. It's disheartening to think that I invested my hard-earned money in a lemon from this dealership. I understand that used cars can have issues, but selling a vehicle with such glaring defects and not taking responsibility for it is simply unacceptable. I feel taken advantage of and would strongly caution anyone considering purchasing from Ourisman of Frederick to think twice. In conclusion, my experience with Ourisman of Frederick has been incredibly frustrating and costly. The car they sold me has been nothing but a money pit, and their lack of accountability and disregard for customer satisfaction only adds to my dissatisfaction. I cannot in good conscience recommend this dealership to anyone seeking a reliable used car.

One word to describe Ourisman Volvo Of Frederick: superb. fantastic, friendly, prompt, efficient, competent…well that’s more than one word, but they’re all true. Can’t thank Kate and the Ourisman team for solving all my GPS issues while on vacation! You saved the day! Thank you!!!

Overall, I had a pleasant buying experience. When I first visited the location, I wondered around in the office for almost 10 minutes before anyone greeted me. The initial test drive process etc with Michael was professional and overall good experience. I went back around 4-5 days later to finalize paperwork and purchase the vehicle. The process was a breeze but felt extremely rushed. After all of the paperwork was signed, it was as if I wasn't even a customer. There were a few small things that arose that seemed to be an extreme bother to the sales team and even manager. When trying to inquire about access to the phone application for the vehicle I overheard a very unpleasant response form the manager who seemed to be bothered by my request. Which made me feel extremely uncomfortable. I did have one issue with the vehicle that was noticed just after purchase that was handled swiftly and professionally by the service department. Fran in service is amazing and will make sure you are taken care of. I would give my overall experience a 3/5.

Excellent customer service from my initial inquiry throughout the purchase process. Samuel Rotruck did a phenomenal job answering my inquiries and making me feel comfortable buying my car. Samuel and Nick great job.

Excellent customer service! Samuel Rotruck took care of me from my initial email requesting information about the car throughout the purchase process. Nick Finance solidified my excellent customer service experience with timeless of paperwork. No pressure to purchase or any hassles. Great service.

Purchased a vehicle in CASH in January 2023. As of May 2023, still don't have a title in hand. Not to mention the vehicle I purchased had a brake failure due to the negligence of the technician performing a brake service on the vehicle before it was purchased.

I recently just bought a 2011 used Malibu Chevy at 64,000 miles, just go on the market. My first car, was a great experience; Thanks to Jordan

Impeccable customer service regarding my 8th Audi lease. I received the most competitive lease payment. My 2023 Audi A5 Sportback Quattro was delivered to my home with the most perfect auto detailing one could expect to see of a new Audi. The General Manager Greg Thornton, the Finance Manager Nick Rotruck and Audi Brand Specialist Michael Ababio were absolutely the best I have experienced among all the metro Audi dealerships. I absolutely love my new 2023 Audi A5 Sportback Quattro! I highly recommend leasing or purchasing from Audi of Frederick as they give the most excellent and professional customer service!

This was our first time ordering online, so we did our research, and Anthony made our dreams come true. He was so nice and really put forth effort to help us. The car was delivered and the driver was polite, friendly, and on time.

The service was prompt and very good. Erik, the service attendant, kept me informed but in terms of what would take place and as it was completed. His service is certainly a 10.