Ourisman Volvo Audi of Frederick

BUYER BEWARE Purchased 2025 Volvo XC 40 less than 5 months ago, brand new off the lot. The radio stops working once per week. The service center politely tells you that there is a fix coming for this known issue January 2026. I won’t hold my breath… and now I don’t have any heat! My vehicle is garage kept! I got in the vehicle this morning and the screen won’t turn on, it is locked on the screen stating use heat from drive! The heated steering wheel, nor the heated seats will turn on because the system is frozen. I called Volvo service and they sent me a $429 estimated service bill for my appointment tomorrow! Are you kidding me? BUYER BEWARE RUN. This car has had nothing but problems. The system constantly turns on AC if you use the heat as it says the infotainment system overheating.

After a national search for a gently-used used Audi Q6 Prestige from my home in CA, I have been working with Ourisman Volvo Audi of Frederick MD and the experience has been truly great! That includes pricing transparency and fairness, excellent communication, and patience and help through the cross-country purchase process. Absent from it all has been the pressure and make-a-few-extra-bucks deception that are too often part of the car-buying experience. With a special shout-out to Sam R in Sales and Mike in the business office, I enthusiastically recommend this dealership!

Sold me a minivan with a faulty TPMS that came on while we were taking it home. Gave me the runaround for a week before having me drive an hour to take care of the issue. But, they just reset it and it came on again on the way home. Lousy experience and poor treatment.

These guys give terrible service. Sales and finance people do not return calls. I paid cash so they didn't make money on finance and add ons. If I could give less then one star I would. Buyers beware.

We had a great experience buying a car from the dealership. Granted they are local and we have been looking for a year and we’re glad to find what we’re looking for locally. They made the purchase simple and direct.

Great Dealership, will not waste your time haggling about prices, fair pricing, responsive courteous and non-discriminatory

Not responsible and bad customer service. No follow up or feed back after visiting dealership.

Zachary was and incredible sales profesional!!! OMG thank you for your time and to work with finance department and the General Manager to get me the desl that I was wanting!!! THANK YOU SOOOO MUCH!!!

Audi service department is fantastic. I have been here several times and both myself and my car leave happy. Reasonable pricing and always clear about work being done.

In May 2023, I purchased a used Audi Q5 from Ourisman Audi in Frederick, Maryland. While my overall buying experience wasn't the best, I must commend my salesperson, Michael, for his exceptional service. However, my encounters with the service department have left much to be desired. Unfortunately, my interactions with most staff, including Ray, have been marked by a sense of disinterest, abrasiveness, and a lack of basic knowledge about the Audi brand. The only exception seems to be Flo, who stands out as someone genuinely caring in the service department. During my first service visit, despite providing detailed instructions online, the staff appeared clueless about my requests. Even a simple directive to avoid the car wash was overlooked, and my vehicle was returned dirty after the service. Recently, when I called about replacing a lightbulb, I encountered the same abrasive attitude from Ray. Despite my efforts to explain the situation and my thorough research using the official Audi parts website, Ray's response was dismissive, stating, "I don't know much about these vehicles, I don't work on them." While I understand that service advisors may not be technicians, I expect a basic knowledge of the brand they represent and a more customer-centric approach. After multiple negative experiences with inexperienced and unsympathetic staff, I feel compelled to share this detailed review. I hope that someone within the Ourisman group takes the initiative to hire and train staff in their service departments to uphold essential customer service standards.