Century Ford

horrible place in my opinion i tried to buy a vehicle here i talked with Maalik and offered to put a deposit down and he refused said he was showing vehicle later that day! What here i am offering to buy it and he says maybe after someone looks at it !! he sells it and then doesn't even return a call to me and tell me !!! I called later to try and buy and the sales person did not care !!! I asked for a manager and he said he was the manager I had to call back ask for another person then ask for another manager and he didn't seem to care IN my opinion I would never get a vehicle from someone who does not care

Purchased 2 vehicles at Century over the years and had service there multiple times, great experiences all around

Very bad communication with this business I made many attempts to a see the vehicle for purchase and was told it was being repaired and can not be sold until repair be completed in two days. The truck was repaired late evening a sold within 1 hour, same time as I was enquiring on the work status waiting to purchase the truck. This is a insult to serious customers who wish to make a purchase and their Communication.

I brought my car in for service, last year. I left the car at 7:30, for a recall, and was assured I would have my car by 2:30. I called the service department at 2:45 and got a recording saying someone would call me back. I ended up having to cancel a doctor's appointment and was called at 5:17 saying my car would not be ready due to a under performing battery. I told them to button it up and they advised pickup would be available at 6:30. I called the Service Manager, complained, and was told it neither would happen again. On 10/16/23, at 10:30, I had to leave a message with a problem I had. It is now 10/29/23 and I never heard back. I ended up receiving advice from a friend, which proved the problem. I will never purchase from, or bring my car in for service again. Suggest everyone stay away from this dealership. Lackluster service, at best!

Excellent Quality Service, The service I received was thorough and completely explained and provide in an extremely professional manner. My Ford Taurus required a water pump replacement on the V6 Duratec engine. This is an extremely difficult job and I would highly recommend and trust Century Ford for any similar service you might require.

Do not ever purchase a vehicle at Century Ford in Mount Airy. They sold me a vehicle with open recalls and then did not make the proper repairs. There are still open issues with this vehicle. They also did not disclose all issues with this vehicle and sold it to me with faulty brakes. In under a year, I have spent more than 3K on this vehicle and it needs an additional est. 4k in repairs. Buyers BEWARE!

After scheduling two weeks in advance for an airbag replacement, the company cancelled at last minute despite taking off work to have the work done. Extremely poor service, why bother to make an appointment?

Century repaired a broken skid plate in October and it was broken again by oil change company - Valvoline. Century repaired it a few days ago at no cost. I am a big fan of Century and this is where I will come for repairs and to buy a new truck. World class service.

Ordered and took delivery of my 4th family vehicle from Century this week and I always purchase the maintenance plan from them. No complaints and always satisfied with sales, service, and parts staff. I appreciate having a reputable Ford dealer in my home town for the past 20 years!

I just purchased another truck and couldn't be more pleased with everyone involved. Very courteous and professional about the process. Would definitely recommend Century to family and friends. Thanks