Jake Sweeney Chrysler Jeep Dodge

Hi Nima, thank you so much for the fantastic 5-star review! At Jake Sweeney Chrysler Jeep Dodge Ram, we always strive to provide the best automotive experience possible, so we are absolutely thrilled to hear that you received excellent customer service. We take a lot of pride in being a great car service in town that our neighbors can rely on, and we are so glad our team could take such good care of your Jeep! Thank you for trusting us with your vehicle, and we look forward to seeing you again for your next scheduled service visit!

Hi Allyson, thank you so much for the fantastic 5-star review and for your continued loyalty since purchasing your Jeep with us! At Jake Sweeney Chrysler Jeep Dodge Ram, we always strive to provide the best automotive experience possible, so we are absolutely thrilled to hear that our service team has consistently taken care of your needs. We completely agree that Victoria is top notch! Having amazing and dedicated team members like her is what makes our service department so special, and we are so proud that you view her as a valuable asset to the team. We will be sure to pass your kind words along to Victoria—she will be so happy to know she made such a positive impact. Thank you for trusting us with your Jeep, and we look forward to seeing you again for your next scheduled service visit!

Cheryl, we're pleased to hear Robert and the team provided great care during your service visit at Jake Sweeney Chrysler Jeep Dodge Ram. It was our pleasure to help you. See you next time!

Hi Amy, we are very sorry to hear about your ongoing frustrations with our service department and the issues you've experienced during your recent visits. At Jake Sweeney Chrysler Jeep Dodge Ram, we always strive to provide the best automotive service experience possible. Waiting over two hours for a quick oil change is not the efficient standard we set for our team, and returning your car to you with greasy handprints all over it is completely unacceptable. We know how much you care about your vehicle, and our technicians should always treat it with the utmost respect and cleanliness. Since you mentioned this has happened more than once and there are other issues too lengthy to write out, we want to get to the bottom of this immediately. Please reach out to our GM, Gary Allen, directly at 513-782-1183. He would like to personally review your service history, discuss these recurring problems, and ensure we make things right for you. We hope to hear from you soon.

Hi Will, thank you so much for the fantastic 5-star review! We are absolutely thrilled to hear that Diallo and the rest of the Sweeney team were so great to work with during your visit to Jake Sweeney Chrysler Jeep Dodge Ram. We believe that getting behind the wheel of a new vehicle should be an exciting and seamless process, so it is wonderful to know that Diallo handled every aspect of your purchase exceptionally! We will be sure to pass your kind words along to Diallo—he will be so happy to hear he made such a positive impact on your visit. Enjoy your new ride, and we look forward to seeing you when it's time for your first scheduled service visit!

We're truly sorry to hear about your negative experiences with our service department. This doesn't align with the standard of customer care that we aim to provide, and it's concerning to hear of these issues persisting for eight months without resolution. Please reach out to us so we can further discuss your concerns and see how we can rectify this situation. Thank you, The Team at Jake Sweeney Chrysler Jeep Dodge Ram - (513) 572-3221

Please reach out to our Service Manager, Dustin Davis, at 513-782-1178 (ext. 8013084). Thank you.

How/who do I reach? Your management won’t respond. If somebody worth talking to answers a phone which has happened once they read off a paper and follow the lead of the service manager who lied to us numerous times. Why don’t you do what you should of done last August and call me back

I called and left a message two weeks ago for Dustin Davis and still no response. I’m shocked. Why am I being directed to someone at a different Jake Sweeney dealership. Is there anyone at any Jake Sweeney dealership with any integrity?

We’re glad to hear you’re happy with our service, even with a bit of a wait! We look forward to serving you again at Jake Sweeney Chrysler Jeep Dodge Ram.

Bob, we are thrilled to hear that Remi provided such excellent service! Thank you for choosing Jake Sweeney Chrysler Jeep Dodge Ram and for sharing your experience.

Kim, we're disappointed to see that your visit fell short of expectations. It's important for us to provide an enjoyable atmosphere and efficient service for our customers, and we apologize if we missed the mark here. If you would be willing to discuss your visit further, please reach out to us. Thank you, The Team at Jake Sweeney Chrysler Jeep Dodge Ram - (513) 572-3221

Thank you for your continued trust in our team! We will share your kind words with Ashley. We look forward to serving you again. See you next time at Jake Sweeney Chrysler Jeep Dodge Ram!