Reviews
Every time I go there the wait time is extremely long.
Every time I go there the wait time is extremely long. It cost 57.00 to get a tire changed and plugged. I was told it would take 20 minutes to get it changed it was almost 2 hrs . I was quoted a price of iway over $600.00 to get the small piece of metal that covers the keyhole repaired. That is insane. I have bought 4 new vehicles from Nissan. Never again. I will definitely be going back to Toyota.
Every time I go there the wait time is extremely long.
Every time I go there the wait time is extremely long. It cost 57.00 to get a tire changed and plugged. I was told it would take 20 minutes to get it changed it was almost 2 hrs . I was quoted a price of iway over $600.00 to get the small piece of metal that covers the keyhole repaired. That is insane. I have bought 4 new vehicles from Nissan. Never again. I will definitely be going back to Toyota.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
She is very pleasant and very helpful.
She is very pleasant and very helpful. She will get the job done! She's the best!
She is very pleasant and very helpful.
She is very pleasant and very helpful. She will get the job done! She's the best!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Took care of my issue on a Sarurday and tryed to find out
Took care of my issue on a Sarurday and tryed to find out why the check engine light was on but unfortunatly there was not enough time and I was not able to leave my truck. I will be bringing it back so they can have more time with it. Thank you Tristate
Took care of my issue on a Sarurday and tryed to find out
Took care of my issue on a Sarurday and tryed to find out why the check engine light was on but unfortunatly there was not enough time and I was not able to leave my truck. I will be bringing it back so they can have more time with it. Thank you Tristate
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always great service, Martin is the best reliable and
Always great service, Martin is the best reliable and helpful. Heads up to Todd Kerns, nice guy and also helpful and reliable. Thanks for the help and Service.
Always great service, Martin is the best reliable and
Always great service, Martin is the best reliable and helpful. Heads up to Todd Kerns, nice guy and also helpful and reliable. Thanks for the help and Service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Handled my particular car deal horribly, talked down to
Handled my particular car deal horribly, talked down to me, and then shrugged me off once he found out I wasn't buying
Handled my particular car deal horribly, talked down to
Handled my particular car deal horribly, talked down to me, and then shrugged me off once he found out I wasn't buying
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Bryan, we’re very sorry to hear about your experience. Being talked down to or dismissed is never acceptable, whether someone purchases a vehicle or not. Every guest deserves respect and professionalism from start to finish.
The customer service was Outstanding!
The customer service was Outstanding! The wait time and.area was really great! I will definitely return for service here.
The customer service was Outstanding!
The customer service was Outstanding! The wait time and.area was really great! I will definitely return for service here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We’re glad to hear the customer service stood out and that the wait time and lounge area made your visit comfortable. Creating a smooth and welcoming experience is always our goal. We truly appreciate you choosing Tri-State Nissan and look forward to seeing you again for your next service visit.
Excellent customer service!
Excellent customer service! I appreciate the communication while the car is being worked on. Thank you.
Excellent customer service!
Excellent customer service! I appreciate the communication while the car is being worked on. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Randy, for taking the time to share your feedback. We truly appreciate you choosing us and trusting our team with your vehicle. It’s great to hear that the communication during your visit made a difference we know how important it is to stay informed while your car is being worked on. Thank you again for the kind words and for your business. We’re always here whenever you need us.
The dealership is great I have bought several cars from
The dealership is great I have bought several cars from here. The service department gets you in and out and keeps you updated on your car.
The dealership is great I have bought several cars from
The dealership is great I have bought several cars from here. The service department gets you in and out and keeps you updated on your car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for continuing to choose us over the years. It truly means a lot that you’ve purchased several vehicles here and trust both our sales and service teams. Thank you for your loyalty and for sharing your experience. We’re glad to hear the service department has kept things efficient and communicated clearly while your vehicle was here. That kind of consistency is what we strive for every day. We appreciate you and look forward to taking care of you for many more years to come.
Katharine was absolutely fantastic.
Katharine was absolutely fantastic. Very helpful and extremely knowledgeable. She handled every question and request I had all while being very pleasant to deal with.
Katharine was absolutely fantastic.
Katharine was absolutely fantastic. Very helpful and extremely knowledgeable. She handled every question and request I had all while being very pleasant to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this. We truly appreciate you taking the time to recognize Katharine. It's great to hear she was helpful, knowledgeable, and pleasant to work with throughout your visit. We take a lot of pride in having team members who can confidently answer questions and make the experience smooth and comfortable, and your feedback reinforces that. Thank you again for your kind words and for choosing us. We look forward to helping you anytime you need
Excellent customer service and knowledgeable staff.
Excellent customer service and knowledgeable staff. Highly recommend this service department for all your warranty needs.
Excellent customer service and knowledgeable staff.
Excellent customer service and knowledgeable staff. Highly recommend this service department for all your warranty needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Carol, for taking the time to share your experience. We truly appreciate your kind words and your recommendation. It's great to hear that you found our team knowledgeable and that the customer service stood out to you. Providing clear, dependable support especially when it comes to warranty work is something we take seriously, so your feedback means a great deal. Thank you again, Carol, for your trust and for recommending our service department. We look forward to taking care of you again whenever you need us.