Reviews
Men were nice. They did the main task of oil change but did not check/fill tires. I asked them twice to make sure the tire pressure was repaired. They said they did it. They didn't . I have 4 tires with 4 different pressures: from very low to high. They also could not answer or fix or suggest how to fix the computer glitches I have. They did try. The car is 10 months old, very new, and parts of the computer -tablet do not work. It worked before. I will look on youtube for the answer. I prefer a place that will make appointments. The walk-in only means hours in the waiting room.
Men were nice. They did the main task of oil change but did not check/fill tires. I asked them twice to make sure the tire pressure was repaired. They said they did it. They didn't . I have 4 tires with 4 different pressures: from very low to high. They also could not answer or fix or suggest how to fix the computer glitches I have. They did try. The car is 10 months old, very new, and parts of the computer -tablet do not work. It worked before. I will look on youtube for the answer. I prefer a place that will make appointments. The walk-in only means hours in the waiting room.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
did not perform requested state inspection as part of routine service. total lack of communication
did not perform requested state inspection as part of routine service. total lack of communication
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I took my vehicle in for an oil change and they told me something was wrong with my vehicle and it would cost $1400 to fix 7 hours of labor. I took to another place and they looked at what was told to me as wrong with my car and confirmed there was nothing wrong with my vehicle. I feel like they were trying to find an issue and charge me for something not necessary. This is not the first time they have done this with my vehicles.
I took my vehicle in for an oil change and they told me something was wrong with my vehicle and it would cost $1400 to fix 7 hours of labor. I took to another place and they looked at what was told to me as wrong with my car and confirmed there was nothing wrong with my vehicle. I feel like they were trying to find an issue and charge me for something not necessary. This is not the first time they have done this with my vehicles.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Prompt service given a explanation of the warranty work. Picked up the day part came in.
Prompt service given a explanation of the warranty work. Picked up the day part came in.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very Helpful staff, I appreciate the dealership picking up and returning my vehicle. it was a good experience.
Very Helpful staff, I appreciate the dealership picking up and returning my vehicle. it was a good experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Being told that “it’s not my fault that your engine light came on!” Kind of does it for me. Expecting a little empathy when faced with automotive difficulties does not seem out of the question!
Being told that “it’s not my fault that your engine light came on!” Kind of does it for me. Expecting a little empathy when faced with automotive difficulties does not seem out of the question!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Jared was great to work with. Appreciated his honesty and outgoing personality. Very pleased with purchase.
Jared was great to work with. Appreciated his honesty and outgoing personality. Very pleased with purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It was a lot faster than i was anticipating so i really appreciate that! Got the call about an hour after drop off :)
It was a lot faster than i was anticipating so i really appreciate that! Got the call about an hour after drop off :)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great job. Reasonable wait time. Would go back anytime. Great job by Laura. Thank you
Great job. Reasonable wait time. Would go back anytime. Great job by Laura. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Alex was great to work with, prompt, polite, helpful. We emailed about 10-12 messages and then I was at the dealer for just under two hours and on the road home with my new truck. I recommend working with him.
Alex was great to work with, prompt, polite, helpful. We emailed about 10-12 messages and then I was at the dealer for just under two hours and on the road home with my new truck. I recommend working with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kayla, we're happy you found our staff to be so supportive during your experience here at Front Royal Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!