Dale Willey Chevrolet Buick GMC

This was my first time working with Dale Willey Chrysler Dodge Jeep Ram. I was interested in purchasing a 2018 Ram 1500 Laramie Ecodiesel and inquired on Saturday as to the price on their website as a Black Friday price was listed. I received a prompt response from the Internet Manager, Doug Spencer, who shared the price with me. Later that day, I received an email from Ryan Pfannenstiel, their GM, to let me know that he would honor the Black Friday price the next week. We continued to email about the out-the-door price. Due to COVID, I wanted to complete as much of the process virtually. On Monday, I made an appointment to test drive the truck. I was told by Ryan to ask for Brice Ackerman, the Sales Manager. When I arrived at the dealership, I was told that Brice wouldn’t be helping me, but that Sarah would. While I took the truck for a test drive, the dealership assessed my trade. When I came back, I told Sarah that I needed to review their offer with my wife. Sarah and I began to text back and forth the next day to negotiate the offer for the trade. Correspondence was frequent until later in the day. Before noon, I sent my offer and it was understood that if it were accepted, I would be buying that truck. A couple of hours went by, so I reached out to Sarah again. About 30 minutes later, she responded that the truck had been sold. I was in utter shock. At no point did they ask for a deposit to hold the vehicle. The dealership knew I was serious about purchasing the truck and made no effort to let me know that someone else was interested. Per the Autocheck, the truck had been on the lot for 3 months. So, despite Sarah’s assertion that it was a “highly desired truck,” it wasn’t too desirable. To date, nobody except for Sarah has offered an apology for this incredible lack of salesmanship and respect. In fact, Ryan Pfannenstiel, the GM, has texted me as if nothing happened still trying to sell me a truck, knowing full well what happened and that I was not interested in any other truck. Think twice before shopping at any Dale Willey dealership as this could be a culture issue.

For a GM dealer they behave much more akin to a Carhop or buy here-pay here lot. Purchased a GMC Denali, with the extended warranty. In less than 6 months the A/C Actuator stuck, the battery completely died, and the catalytic converter went out. Service required us to bring the SUV into the shop, where they charged us a diagnostic. The battery cost over $100 to replace (not covered under their extended warranty). The A/C Actuator was over $500 to replace (not covered under their extended warranty). The Catalytic converter they wouldn't provide a price over the phone, and instead insisted on forcing us to drive back into the shop so they could charge another diagnostic (despite the check engine light being on following the last diagnostic) and the service tech said "I don't know if it's covered, I'm not the warranty department". The Used Car Manager Steven Cain, when told of our debacle said, "if we replaced everything on our cars to make our customers happy, we'd go out of business". There you have it. The Used Car Manager said their profit model is based on sticking customers with whatever problems the cars on their lot have, and their customer service is more of a "not my problem" approach. Buyer beware. Horrible shady used car salesmen. Worthless customer service. No attention to detail in the service shop. No response from upper management or "corporate". Stay far away from this unscrupulous dealer.

For a GM dealer they behave much more akin to a Carhop or buy here-pay here lot. Purchased a GMC Denali, with the extended warranty. In less than 6 months the A/C Actuator stuck, the battery completely died, and the catalytic converter went out. Service required us to bring the SUV into the shop, where they charged us a diagnostic. The battery cost over $100 to replace (not covered under their extended warranty). The A/C Actuator was over $500 to replace (not covered under their extended warranty). The Catalytic converter they wouldn't provide a price over the phone, and instead insisted on forcing us to drive back into the shop so they could charge another diagnostic (despite the check engine light being on following the last diagnostic) and the service tech said "I don't know if it's covered, I'm not the warranty department". The Used Car Manager Steven Cain, when told of our debacle said, "if we replaced everything on our cars to make our customers happy, we'd go out of business". There you have it. The Used Car Manager said their profit model is based on sticking customers with whatever problems the cars on their lot have, and their customer service is more of a "not my problem" approach. Buyer beware. Horrible shady used car salesmen. Worthless customer service. No attention to detail in the service shop. No response from upper management or "corporate". Stay far away from this unscrupulous dealer.

Caution!! I write to you from the side of the road off K10 as I wait for a tow truck. My sixty day tag still giving it that new car look in the beautiful fall weather. I think about how happy I was when I purchased this car from this dealership three weeks ago today (10/14/20). Poor and rushed diagnostics checks have already costed me almost as much as my down payment ($1,600.00) and don’t think management will bother accepting any blame. Instead he’ll try and make you feel like we did you a favor for selling you the car at the price we did! Buy someplace else and pay a little extra for a peace of mind.

Service department did not take concerns seriously, and were rude and disrespectful. Were treated like our problems were just an inconvenience to them and there is nothing wrong with it. Service Manager definitely needs to learn how to treat customers.

Deceptive sales tactics. Unfriendly, Unprofessional. DO NOT TRUST THEM. DO NOT GIVE THEM A "NON REFUNDABLE DEPOSIT. What you should believe is the negative reviews. Those people are not lying. Drove a distance to get a newer vehicle. They do not inform you about the entire condition of the vehicle. They will lie to make a sale. This is straight from the salesmans mouth. "All used vehicles are damaged." This was a 2018. No way used vehicles are damaged. My 2015 truck is better than this. They do not work for you they work for themselves and could careless about the customer. They may make it seem like they do but it is smoke and mirrors. Do not trust the pictures they post online. The vehicle we wanted when we arrived had gouges in the interior, scratches in the paint. Then we were told "ohh a Father and son buy a vehicle from us every month so we take care of them". that tells me they only care about people that blow a crap ton of money with them and not anyone else. BUYER BEWARE OF THIS DEALER. SOMETHING WILL BE WRONG WITH THE VEHICLE THAT THEY ARE NOT TELLING YOU. Food for thought...Notice how they never question any good review and make sure someone actually bought from them...They only question anyone that leaves a bad review....I bet they make multiple google accounts and leave themselves good reviews.

Doug with Dale Willey has been very helpful and polite! No other dealership that I’ve requested information from has given the time and efforts needed for me to Make a decision on buying.

I was truly impressed by the selection and handling of my purchases. I came in looking for 2 cars for my kids. Doug Hansahaw and everyone at the dealership were great to work with. I was able to purchase the 2 vehicles within a few hours paperwork and all at prices and terms i was very happy with!

our salesman Doug was especially knowledgeable pleasant and thorough in the whole process. Dealership was clean and professional. Our purchase couldn't be better. We will be back

Everyone was fantastic from the online correspondence to driving my gorgeous car off the lot!! I highly recommend this dealership, you will not be disappointed.