Dale Willey Chevrolet Buick GMC

Perhaps Dale Willey management should review their training manual to acknowledge that sometimes the customer is right. If an employee of Dale Willey's service department does not complete the necessary steps to ensure that your transmission that needed replacing for the second time in 6 months might have made a mistake (as we all humans do) and did not properly replace all necessary caps, hoses. etc. I realize this opens you up to a whole new level of liability, but as a business you should not deny responsibility for your errors and make them right the first time. I have always been treated well at Dale Willey and we have purchased two cars from them; however our 2020 Cadillac has been a lemon since it was driven off your lot and even though you are not a Cadillac dealer anymore, you sold us a Cadillac and need to stand behind the products that you sell.

Bogus diagnosis and a $2400 bill. Wouldn't even let us look at our own car or talk to a tech. Took it to another Chevy dealership who told us we were being taken advantage of.

Beware of Wil in Service, get your car out of there if you are broken down in that town, and you are a retiree, senior citizen and a veteran, he will take as much as he can get out of your pocket that you agree over the phone, get another tow back to Leavenworth post, get as far away from this dealership as you can, these jokers need blacklisted on the Army posts. He stole over 467 dollars after charging the warranty 1200 for what? No receipt ever appeared after I finally got a tow out of there, what part was replaced? The car broke down again, after I got it here. I waited 3 weeks, no transportation,

I just purchased a car on sat. and it was the best experience I have ever had with a car place. Joe was the young man who sold me the care and I cant say enough about him I was so at ease with everything no pressure at all everyone was there to help. I really felt like I was hanging out with friends instead of buying a car and I appreciate that. Your company is blessed to have these employees working for you. Thank you for everything so happy with the car.

Don't buy a used car from Dale Willey! I bought a used car last weekend, and had the expectation when paying almost 10K that there are no active critical problems with the car that were not disclosed. Fit for purpose, basically. It was represented as safe and drivable. I took delivery, and that night found that the car was leaking excess fluid when parked. (I have pictures on my Google map review) The next business day, I took it back to the dealer, and got it diagnosed. The part that connects the passenger-side front wheel to the axel was losing lubricant, and was going to fail shortly. When it fails (in the next few days, I'm told) it could cause several thousand dollars of damage. The fix was quoted as $450 out of pocket in a local repair shop. I asked them to address this, in their repair center, at their expense, given it was a problem before I took possession of the car. Dale Willey refused, despite several reasonable attempts to hold them responsable. - Steve Cain, sales manager, representing that they did not know, because they do not check the hubs, because they only check for safety issues, and this is not something they would have looked at. However, when talking to the mechanic the next day about the needed repair, they had just replaced the *other side connection* a few days ago, and choose to leave the (slowly leaking) connection alone. So a reasonable conclusion is they do check the hubs, and if one needs to be replaced, it would be common sense to assess and/or replace the other, especially if leaking. - Steve then fed me a line about how he can not help customers with problems like this, because it would show favoritism, and open him up to a class action lawsuit. After reflecting on this, I politely called BS, and he started yelling at me, stating to the effect of "The answer is No! I will not fix your car!". At this point I promptly left the store. - I talked to the general manager the next day, and he said that it is unreasonable to expect that the car does not have problems like this, and even if they knew about the issue, it was my responsibility to take the car for an outside assessment first. Which means that they do not stand behind their cars, and when buying there can be many, perhaps known to them, issues that are not disclosed. Caveat Emptor, basically. Fit to drive off the lot, but not fit to drive. Don't buy from them, because they do not consider a wheel seizing up as a safety issue. In summary, it seems completely unreasonable to need to spend $450 on fixing an issue that was known, or should have been known, by the dealer, and would leave the car undrivable in a handful of weeks. It might be that the sales team did not know what the mechanic did, but in that case you say sorry, and fix it, not yell at your customers. One star, will not be going back, will encourage others to also not use the dealer.

Absolutley Terrible ! Wouldn't recommend. Do not ever get a vehicle detailed ! I would send a Webster for help with the word detail but I would have to send a teacher and that's just not fair for them..

Something has dramatically changed in the service department in the last 7 months! Looks like a significant turnover in staff and not for the better. Appointments are less available and service time seems to take longer.

Great they took veer good care of us when the Chevy dealer in Topeka wouldn?t.

I recently had to purchase a new vehicle due to mine having engine problems and Dale Willey was the place I chose. I worked with Shannon, and he was very kind and helpful. My review is lower because of the service department. I had my car brought in to the dealer to look at (I’m new to the area) and was told multiple times that a part was on the way, and given expected timelines. When I finally bit the bullet, I feel that I was not told the full scope of what was going on with my old car, and that they were keeping information from me. I would rather go to a local mechanic for major fixes, then use this service department.

Went in to have air conditioning repair. Waited 4 hrs to find out I needed a part. Was offered a loner. Got my car back 2 days later. On the way home found my WiFi, Pandora and Weather Channel wasn't working. Went back a couple of days later. Waited most of the morning. Needed another part. Got called a week later part was in . Asked how long the repair would take. Would take at least half a day to a full day. I live 30 min from the dealer and have a husband with Parkinson's. Asked for a loaner. Not available. I can only be gone a few hrs at a time to be able to take care of my husband. Not sure what to do. My son can help with transportation in about 3 weeks