Reviews
Ford F-150 purchase
Good people and pleasent to do business with. They seemed honest and there were no pressure sales especially in fiance. Other places put a lot of pressure to sell the extended warranties and they didn't . Thhey were very professional.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, we appreciate your feedback of our Staff's outstanding service! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Service at Prince Frederick ford
Very courteous. I would recommend them to any person who needed service done on their ford vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shari, we appreciate your recommendation of our dealership! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Doesn?t accept the Ford Service Card?!
This dealership does not accept Ford?s flagship service credit card. The one that brings people in because of 0% financing and rebates. Unless you have stacks of cash around, don?t plan on getting it maintenanced here. Get with it PF Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
It sounds like your visit here at Prince Frederick Ford, Inc. did not live up to our expectations?which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care ?and direct, honest feedback from our clients like you is imperative in helping us do that. Please give us a call at (301) 855-1739 and we will do our best to make this better. We hope to hear from you soon.
Great service
Aaron, Natalie, and Matt were great to deal with! A smooth, great experience...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for letting us know about your great experience, Matthew! We hope to be of service to you again! Take care!
Prince Frederick Ford Service Department
Provided quick and excellent service at a good value
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob's Focus
I like the car, rides and handels good great on gas, the only problem I have is getting in and out of it because I have bad knees.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!
R Michael Holland
Helped me immediately without a scheduled appointment when my battery was dead. Thank you. Mike Holland
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2005 Lincoln (Customer MNova)
I appreciate the good work and honest advice of Matt Harris.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pricey repairs but Aaron is recommended
Aaron in the service department is a great guy but he is not enough reason for me to continue to shop at this location or get repairs done there routinely. Factors that determined this for me: 1) this location does NOT take the Ford service credit card; 2) my repairs would have been covered by a recall if I had had a 2013 Taurus but Ford has yet to offer one for the 2014. That means I spent $2,700+ for this repair. 3) Prince Frederick Ford lost my spare physical key that was attached to my remote buzzer key 4) even after spending $2,700+ my car wasn't even vacuumed or washed before I picked it up. On the plus side: Aaron arranged a nice loaner for me while my car was being repaired.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
My experience at PF Ford
Prince Frederick Ford has the best costumer service! Highly recommended! I love my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shirley, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!