Reviews
Review title of 2017 Ford Fusion Sport
Had initially had confusion with regards to repair,but once the service director (Richard Hendrix)got involved things got straightened out.Was very satisfied with end result.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Victor, your satisfaction means a lot to us, and we truly appreciate you choosing Prince Frederick Ford, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!
Ford Explorer
I still have the same problem but they can?t do nothing unless it does it when they have it. But they won?t take it home a drive it for a while.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Prince Frederick Ford good service
Our truck was in for a regular scheduled maintanence. Service department was efficient and polite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gerald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Repair and recall service of my 2015 F-150
Great service and recommendations for additional parts replacement to preclude future high cost for repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Project Manger
This is the second vehicle, I have purchased from PF Ford. Ordered a F250 Super Duty with a diesel engine, after they looked to fine one in the area I would like. Great folks. Easy to work with. No pressure to buy. Both times we left, on the ride home the wife and I said that was a great experience no stress.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, thank you for your kind words, and congratulations on your new F250! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Service work
Price 3 times what I was quoted and service time longer than quoted
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to our General Manager, Brian Tabb, at (410) 535-0900 if you?d like to discuss this matter further. We look forward to hearing from you. Take care.
2016 Ford Explorer 60K Checkup
As always, the staff are very professional, courteous and informative. Easy to drop off vehicle. Staff called back to provide status on vehicle servicing and professional recommendations/options for a rear brake job. Glad to have the Prince Frederick team to work with. Bravo Zulu!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Heidi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know. Take care!
Prince Frederick Ford
Very nice and all paperwork was completely quickly and with the best possible rate. All of the sales people were very nice and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stellar Customer Service
We have purchased 4 vehicles from Prince Frederick Ford and have received nothing less then stellar customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joseph, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Our experience at Prince Frederick Ford
We have nothing but good things to say about our experience at Prince Frederick Ford. Every single person there was very nice and attentive, especially our sales person, John. I love my new car and wouldn?t change a thing...oh yes, except for wearing a mask! That part I don?t like but it must be done! John is the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sandra, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!