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Sunset Ford of Waterloo

(2,133 reviews)
Visit Sunset Ford of Waterloo
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2026 consumer dealer award
View 11 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Inventory

See all 109 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2016.
Sunset Ford expanded in 1996 to better serve our Waterloo Columbia Millstadt Red Bud & surrounding southern Illinois area customers by opening Sunset Ford of Waterloo. The original Sunset Ford has been in business since 1912 located in St. Louis MO. Today the 4th & 5th generation Heutel Family is proud to carry on the family tradition. We take great pride in customer service and always strive to exceed expectations. In fact we have consistently won Ford Motor Company's highest honor the President's Award for excellence in customer service.
Don't close the deal 'till Sunset!

Service center

Phone number (618) 400-4017

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(2,133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Working with Joe Hill was the easiest vehicle I’ve ever bought. He’s very knowledgeable on selling ford vehicles if we could we would give him 10 stars we would!!

Working with Joe Hill was the easiest vehicle I’ve ever bought. He’s very knowledgeable on selling ford vehicles if we could we would give him 10 stars we would!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, Clyde! We were so happy to help you find a great vehicle, and our team enjoyed having you here. We wish you many happy and safe miles, and hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

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I’ve never been to this dealership and didn’t know what to expect because I live 3 1/2 hours away. Joe made me feel like a regular customer and took care of me and my family. There was no hidden fees basically no B.S that you can run into when buying a vehicle. Everything was explained and broken down and they didn’t try to force you to buy anything. Great experience!

I’ve never been to this dealership and didn’t know what to expect because I live 3 1/2 hours away. Joe made me feel like a regular customer and took care of me and my family. There was no hidden fees basically no B.S that you can run into when buying a vehicle. Everything was explained and broken down and they didn’t try to force you to buy anything. Great experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, and congrats on your purchase! We were so happy to help, and our team wishes you many happy and safe miles. We're here for any future needs!

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This was hands down the easiest and best car purchase we’ve ever made. Joe was awesome and the test of the team, Andrew and Kyle made this purchase the best. Even driving an hour to do it was so worth it. Thank you Sunset Ford-Waterloo

This was hands down the easiest and best car purchase we’ve ever made. Joe was awesome and the test of the team, Andrew and Kyle made this purchase the best. Even driving an hour to do it was so worth it. Thank you Sunset Ford-Waterloo

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We were so excited ot work with you, and we wish you many happy miles. We're here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

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Great communication, very helpful with all my questions amd worked with me to get a great deal

Great communication, very helpful with all my questions amd worked with me to get a great deal

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed having you here, and we wish you many happy and safe miles. We're here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

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Sunset Ford and their staff made ordering and buying a new Ford Explorer easy! They truly care about getting you exactly what you want. Joe Hill was knowledgeable, friendly, and fun to work with. We have used Sunset in the past and will continue to do so.

Sunset Ford and their staff made ordering and buying a new Ford Explorer easy! They truly care about getting you exactly what you want. Joe Hill was knowledgeable, friendly, and fun to work with. We have used Sunset in the past and will continue to do so.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this, Nikki, and congrats on your purchase! Our team enjoyed having you here, and we wish you many happy and safe miles. Come on back to see us!

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Joe made our buying experience very smooth. He was both courteous and kind. We will definitely keep Sunset Ford on our radar for our next purchase.

Joe made our buying experience very smooth. He was both courteous and kind. We will definitely keep Sunset Ford on our radar for our next purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! It was wonderful having you here, and we wish you many happy and safe miles. Enjoy your new vehicle and come back to see us!

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The finance Manager made it a smooth transaction. Excellent people to work with. Very professional. They gave me a great interest rate and a excellent trade in. Joe Hill the salesman is a terrific person to work with. This was my 3rd new vehicle I purchased from Joe. He is a great guy.

The finance Manager made it a smooth transaction. Excellent people to work with. Very professional. They gave me a great interest rate and a excellent trade in. Joe Hill the salesman is a terrific person to work with. This was my 3rd new vehicle I purchased from Joe. He is a great guy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

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Joe and the team at Sunset made this purchase smooth and easy! Highly recommend buying from here!

Joe and the team at Sunset made this purchase smooth and easy! Highly recommend buying from here!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was such a pleasure having you here, and we appreciate your business and recommendation. Our team is here for any future needs and hopes to see you again!

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Very pleased. Got exactly what we wanted for a great price. The experience was great. Once we decided to buy Joe got us in and out very quickly. I won't hesitate to do business with Joe and Sunset Ford again. 10 out of 10.

Very pleased. Got exactly what we wanted for a great price. The experience was great. Once we decided to buy Joe got us in and out very quickly. I won't hesitate to do business with Joe and Sunset Ford again. 10 out of 10.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review and congratulations on your purchase! It was a pleasure having you here, and we are happy to hear that you had a top-notch visit. We're here for any future needs and hope to see you again!

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Joe made the car shopping experience so easy! We will definitely make a trip to Sunset Ford in Waterloo the next time we need a vehicle!

Joe made the car shopping experience so easy! We will definitely make a trip to Sunset Ford in Waterloo the next time we need a vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was wonderful having you here, and we wish you many happy and safe miles. We're here for any future needs, and we hope to see you again!

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