Bill Brandt Ford Inc

I arrived at the dealership with preapproval in hand. Had to wait for over 2 hours. Also noticed when I got home the front plate and license frame were missing. I was able to get a new plate from the dealership but will have to order plate holder direct from Nissan since it wasn’t on the vehicle.

The team worked real hard and timely on getting us the right deal on our trade ins and purchase. 5 stars all around, thank you Greg!!!

I scheduled an appointment for Friday 9:30 am for 2 recalls s seat light that came on but disappeared and a oil change. First I had to wait a hour and 30 min for a shuttle. Then they had my truck for the whole day and I get a call at 4:00 pm saying that the seat light could not be diagnosed because it went away and one recall had no solution yet and the other recall needed the part to be ordered. And that they did not have time for the oil change and wanted me to pick it up. xxx I had an appointment like everyone else and the truck was there the whole day and no recall or seat light work was done . They just pushed my car to the back . I’m pretty sure because it’s not a job that they make money. I think it’s b.s . They should respect the appointment .I made one like everyone else.

I was every impressed by how everyone was welcoming and supportive and every lowered my payments for me and explained things in a great way to a new car owner

This was the best buying experience we have ever had. From meeting the owner to not feeling pressured to buy, the small family friendly car buying experience is what it should all be about.

It was a many months process to order and take possessions the car (truck). I first ordered a Maverick and then changed what model Maverick on the order per guidance from Ford on what would be delivered first. When that didn't produce the result desired, the dealer provided good guidance on what truck to change the order to (Ranger) based on my requirements. However, changing the actual order from a Maverick to a Ranger was confusing. The sales person was changed during this time and the turnover from one to another caused a couple of communication problems. In addition, the dealership owner ended up signing my name to the new Ranger order, which was just wrong. Once I took position of the car, the dealer convince me to buy a maintenance contract an a extended warranty. Time will tell if extended warranty was worth the cost. I am using the truck as a tow vehicle, so it just might.

I am impressed by the excellent customer service experience that David and Kyle of Bill Brandtford of Brentwood afforded us! They are very professional and knowledgeable! They made the whole buying experience a very pleasant one! We wish to commend them both! Thank you very much David and Kyle and of course Bill Brandtford of Brentwood!!

Had a good experience with David Padilla. He was professional and friendly. Purchased a f250 and very satisfied with the vehicle. The process was quick and easy. I would definitely recommend purchasing from this dealership.

Offered to buy the , was told could not pass smog, owner was buying it for daughter! Weeks later car was back on the market…a thousand dollars more! Shady !

they never hesitated to help they even deliverd the truck would recoment this delership thanks