Skip to main content

Whitten Brothers of Richmond

(869 reviews)
Visit Whitten Brothers of Richmond
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (877) 280-0203 (877) 280-0203
Used (866) 966-0854 (866) 966-0854
Service (877) 501-3980 (877) 501-3980

Reviews

(869 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Whitten Brothers of Richmond from DealerRater.

Want to share your experience with this dealership?

Write a review

I had a great experience with my recent service visit for

I had a great experience with my recent service visit for my jeep. The team took care of my vehicle quickly and made the entire process smooth from start to finish. The waiting area was clean, comfortable, and very welcoming, which made the time pass easily. My service advisor was especially helpful — friendly, knowledgeable, and kept me informed throughout the visit. I truly appreciate the professionalism and efficiency. Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Went to the dealership and the service was good.

Went to the dealership and the service was good. Adrian was a good salesman to deal with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They have been my dealership for servicing since I

They have been my dealership for servicing since I bought my truck from them. The service department team have a really good service manager Jason and the service team guys and women are detail with their customers and explain all before servicing and afterwards extensively so you leave satisfied. The operators who work the phone calls in to the dealorship are exceptional as well and they don’t get enough praise for their detailed work as well taking all the calls to direct where to go to keep the dealership in order. The billing department and car sales team are good as well or I wouldn’t have purchased a truck off their lot. Worth a look for your next ride at the dealorship …

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

This was my daughter’s first car purchase, and it was

This was my daughter’s first car purchase, and it was perfect!! She found the car she wanted online and we made a road trip to help her pick it up. Salesman Willie was amazing—helpful, courteous, kind and knowledgeable. He kept us all updated on a group text. All the details were arranged, the car was featured just outside the front window! It was like a fairy tale for her! Paperwork wrapped up quickly, and she drove off like a princess! I’m so grateful to Willie for making it such a smooth and positive experience! He made it look effortless but I appreciate all it takes behind the scenes to give customers a great purchasing experience! Thanks, Willie!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Adam Fogg is a great service advisor.

Adam Fogg is a great service advisor. Very friendly and always willing to help out

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Adam Fogg has been my advisor for over 3 years.

Adam Fogg has been my advisor for over 3 years. He does an exceptional job, he is very knowledgeable of his job, respectful,trustworthy, explains the issue, gets back to me promptly and always has a warm and welcoming smile. His warm and caring approachable demeanor gives me every confident that he will take exceptional care of me as a customer. Thank you Adam. Lisa James

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

From the moment I booked my service appointment to the

From the moment I booked my service appointment to the moment I was handed the keys. Everything went like clockwork

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Adam was very helpful in addressing the issues with my

Adam was very helpful in addressing the issues with my truck. Great service and attention to detail.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Joseph Grandison in the service department is wonderful.

Joseph Grandison in the service department is wonderful. He is caring and extremely helpful. He is so professional and personable. I have Joseph assist me several times in the service department and he has always been great. You need to keep him on your team. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I purchased from Whitten Jeep on Midlothian, Very

I purchased from Whitten Jeep on Midlothian, Very Positive experience! Willie was so great and no pressure, I saw what I wanted and basically a no hassle deal and better then the competition. Also the staff was so down to earth, we joked and laughed and I got a free shirt and tote bags. John - From Midlothian.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.