Ken Houtz Chevrolet

My truck almost left me stranded on the highway. I got it to Casey Chevy in Newport News and they told me they couldn't even look at it for 3-4 days. I then called my preferred service dealer Ken Houtz where I've been going for almost 10 years and Mark said if I could get it to him, he'd have it looked at by the end of the day so that's what I did. I then was having trouble getting a ride home and Dave was so awesome and gave me ride home. Before I was able to leave the dealership Tyler had already looked at my truck and gave me recommendations in which I said go ahead. Friday, they had my truck back in service. Outstanding work by the Ken Houtz Service team. I will no longer even try to go anywhere else. Thank you very much to Ken Houtz Chevrolet!! -Scott

Extremely reliable and trust worthy; very professional. The service department has never disappointed me in any way - appointments were kept so that my waiting time was minimal and I came to trust their assessment of needed repairs and fair pricing.

Came in for an oil change and state inspection. After 2 hours, truck was ready. Went to pay and was told I needed a state inspection. xxx?? It's why was here. Incompetent. After buying 2 vehicles and having them serviced at Ken Houtz, will not be back and will purchase my next vehicle elsewhere.

Dave the service manager is great, the service team members are awesome. They always go the extra mile, had a flat tire the night before my appointment on my Silverado 1500, dropped it off, hoping they may be able to get to it. They had it done by 09:30, like I said they are great.

Have been dealing with Ken Houtz for years and have purchased many vehicles from them and have always received excellent service from this dealership. Ken, Ella and Tony always make purchasing a new vehicle an easy process. Tony is an asset to this group and always so informed about all the vehicles. Highly recommend this dealership!

Good salesman and mechanics. One of the service writers is as rude as can be and will never deal with her again. Service used to be the best around. Definitely failing in the customer service department

Nothing but the best to say about this company. I would strongly recommend anyone buying a vehicle to go there and ask for Hannah. She is the absolute best sales person I have ever met.

The worst dealer service department I have ever encountered! 15 days later and my vehicle runs worse than it did before I took it in there!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to pick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

The best car buying experience ever! I will go back! I've told all my friends about this dealership! Great customer experience with no hassle!