Reviews
Write a reviewService beyond expectations... again!
We recently purchased our 3rd Hyundai from Ralph at Jim Johnson's. Took it in for a minor adjustment. Jamison (Service Manager) and his crew had us in and out in under 15 minutes. Hardly enough time to enjoy the complementary cappuccino! Thanks to all at Jim Johnson. /s/ J & K
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear John, Thank you for your excellent review of our Service Dept and Sales Dept at Jim Johnson Hyundai. Jamison and Ralph are excellent with their customers. Customer satisfaction is our #1 policy at Jim Johnson Hyundai. We continue do to "Whatever It Takes" to service you to the best of our ability. We hope you are enjoying your Hyundai Genesis Sedan.
Franklin Customer
I have purhased five vehicles from this dealership and have never regretted any of them. Alex was great helping us with the sale and financing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Barbara, Thank you for sharing your excellent car buying experience at Jim Johnson. Customer satisfaction is our #1 goal and each emplyee strives for excellent customer service. We value your business and comments. We hope you're enjoying your new Maxima.
Maybe im wrong?
My name is Val. In the past i always bought Chevy.(Camero, cavalier and one Ford Mustang) i was always happy with my cars. I needed a new car, so my husband and i did our research. we came up with Nissan. I picked out a 2012 Sentra at Jim Johnson in Bowling Green Ky., Samie our Salesperson was Great. I was happy cause i drive about 100miles( back and forth to work) great gas miles. During my regular checkups for my car, mecanic told me battery was weak, got not replaced... Dont worry!! i was told. its good now ,maybe when it gets colder it wont start...then tell us. I had a oil leak from the start.took it twice to the dealer, by the 2. time it got fixed cause my husband talked to the person in charge. Today i had a leak in my tire. Called the dealer, they told me to come to Bowling Green, thats a 35min drive, when i got there. Service Manager told me that this is not their responsebility, so they sent me with my flat tire to Firestone. i will refuse to ever go back to Jim Johnson Dealership, cause everytime i feel like i get treated like a dummie. ( by the way im from Germany, but been in the USA for almost 26 years). of right now, If i could i would give my Sentra back.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Waltraud, We are sorry to hear that you were unhappy with your recent visit to our Service Department at Jim Johnson. We value your business and comments and this is a disturbing review. Would you please contact our Service Director, Tom Melcher (270) 781-6770 today.
Michael Melton
great experience, no pressure, great dealership. A+++
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear IUSam3, Thank you so much for your kind words about your service experience at Jim Johnson. We value your business and comments.
Best in the Nation
Since 1985 we have bought 5 new vehicles from Jim Johnson and have always had great service with everything.We will always buy from this dealer. Special thanks to Mike Melton
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Granjean, Thank you for sharing your excellent car buying experience at Jim Johnson. Customer satisfaction is our #1 goal and each employee strives for excellent customer service. We value your repeat business and comments.
Little Car Enthusiast
Excellent facilities! Good Salesman! Very good financing! Below Avg. car availibility - had to go to Chicago to find the car I wanted - 400 miles.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Little Car Enthusiast, Thank you for your kind words and taking the time to share your car buying experience. We value your business and comments. Hope you are enjoying your new vehicle.
disgruntled
The sales person was good, as far as knowing the product. But he did not provide me truthful information concerning the financing. Also, I feel they low-balled me on my trade-in.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Disgruntled, Very disturbing review! Would you please call Doug McDonald, General Sales Manager at Jim Johnson (270) 781-6770 to discuss it.
Fantastic!
My husband and I are expanding our family and we needed a 4-door vehicle ASAP. I told Ralph what I was looking for and the price I had to stay at, I also explained to him that I would like a new sonata, that had to be black with either black or grey interior, not an easy thing to do on a budget. However, Ralph worked all weekend to get me into the car I wanted at the price I needed. And all I can say I WOW!!! Not only do I love my new Sonata, but this is the second great experience I have had buying a new vehicle at Jim Johnson. If you want to go somewhere that cares about you and not just making the sale Jim Johnson and Ralph Willis are a great combination!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear JBMRD, Thank you for your kind words about your new car buying experience. Customer satisfaction is our #1 policy at Jim Johnson Hyundai. We will continue to do "Whatever It Takes" to service you to the best of our ability. We hope you are enjoying your new Hyundai Sonata.
Jim Johnson Nissan Review
I was looking for a new Nissan Frontier pickup truck to replace a passenger car I was driving. During my first visit I met with salesman Alex Sizemore. I came back several weeks later and Alex remembered my name and the vehicle I had looked at. He was able to offer me a fair trade for my vehicle and helped me finance my new vehicle. Alex was very respectful, friendly, and never pressured me into the sale. The other employees I met during my time there were also very friendly and respectful. They worked very hard to negotiate the sale and work within my preferred payment range. I will be referring all of my friends and family to Jim Johnson because they offered me very high quality customer service, and never pressured me to make a deal I wasn't comfortable with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear New Nissan Owner, Thank you so much for your kind words and taking the time to share your car buying experience. Customer satisfaction is our #1 policy at Jim Johnson. We will continue to do "Whatever It Takes" to service you to the best of our ability. We hope you are enjoying your new Frontier.
Making the most of a stressful situation
Buying a car is really stressful and can be a frustrating process, but Alex did everything he could to curb that stress and frustration in order to meet our needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Delo55, Thank you so much for your kind words about your great car buying experience at Jim Johnson. We value your business and comments.
