Land Rover Las Vegas

The General Manager Brennan is extremely involved and goes out of his way to make customers feel like they are family. My experience with Matt the Service Manager was the best, he is so thorough and makes sure his service reps are on top of your car and every need. I will always take my car here for service and I plan to buy my next Range Rover here too!! Very thankful for such a positive interaction.

My wife and I have had repeated negative experiences with Land Rover Las Vegas. Every time we attempted to purchase through this dealership, approvals were an issue—yet other Land Rover locations approved us without problems. Communication was poor, and we were often told “nothing could be done” after only checking one lender. When I purchased a Discovery, an existing approval from another dealership was initially ignored until my wife pushed for it. Later, my vehicle suffered water damage due to a defective windshield that should have been replaced under recall. Instead of support, I was accused of vandalism. The car was down for nearly two weeks, and the issue was ultimately due to improper repairs. Despite this, my wife gave the dealership another chance to trade in her vehicle. We were told an approval existed but were never given a clear expiration date. After her trade was totaled, we stayed in contact and were reassured everything was fine—only to later find out the approval had expired and would not be reconsidered. This came after credit was run again on myself without me knowing but not my wife after we were told to select a new car we wanted. Communication completely broke down at this point. Emails went unanswered, and we were eventually told the dealership could no longer help us with financing at all. It feels like this dealership only works with customers who have very high credit scores or pre-approved Chase deals. Otherwise, they offer false hope and little follow-through. Then we were told after viewing our credit from last year with a desk manager they could no longer assist us and we need to find out source financing. Wait- aren't you a car dealership who specializes in getting people and deals approved? And how can you determine you can't help us today in 2026 when you didn't even run my wife's credit and you ran my Equifax report without me knowing.. The end result is my pregnant wife being left without a vehicle after months of back-and-forth and misleading communication. This experience was stressful, disappointing, and avoidable with transparency. They don't honor referrals and the GM lacks customer support. My sales rep Mike Shiffman would always talk very rude to us which is very wrong and the finance Manager Davalyn caused so much stress after not wanting to assist us. I would strongly recommend looking elsewhere if your situation is anything but perfect. They seem to only work with people who can get finance with Chase bank and they don't try to assist people who need other lending. I really hope things change for this dealership in the future because not being honest with customers is not the way to do things.

I want to extend my gratitude to Tommy Padula at Land Rover in Las Vegas for his professionalism, patience, and attentiveness throughout my purchase of a 2024 Range Rover Evoque. His exceptional ability to understand and cater to each customer’s unique needs made all the difference. Thank you, Tommy!

This Dealership and Staff are Exceptional and the Best Dealership we have ever had work on our vehicles. Here is a snap shot of our Wonderful experience! We had our Range Rover towed to this Dealership from St. George Utah for a transmission default issue that wouldn't allow the vehicle to start. When we arrived ahead of the tow truck, I meet with Service Advisor Richard Ruiz and my wife met with Service & Parts Service Director John Simmons to begin the process of finding the problem. They kept us informed along the entire way. Within a very short time they had found the problem and advised us what was needed to resolve it. They had their master technician take care of the issue and it started right up. They advised us about other issues to improve the vehicles performance, which we had them take care of those issues as well, now our Range Rover runs perfectly. This Dealership and it's staff from the Management to Advisors to Associates are Professionals and First Class. They are very customer service oriented and treated us extremely well. They are Honest and very Fair, they explained everything clearly with us. We live in southern California and my wife and I have made the decision to take our Range Rover and Jaguar to them from now on. They have earned our business and Trust as customers. Our Compliments to Richard Ruiz and John Simmons and All of the Staff and Associates for a Job Well Done. In our opinion you are "Dealership of the Year" 2023! We look froward to seeing you again soon! Sincerely, Kel & Kay Newport Beach, CA

I recently purchased a Range Rover from Land Rover Las Vegas. I would like to leave Tommy Padula a 5 star review. It was a very easy and enjoyable experience. Thanks Tommy!

Tommy Padula was extremely helpful and knowledgeable I purchased a 2024 Velar the experience was very professional and exceptional I highly recommend Tommy Padula to everyone! Thx Tommy P!!!

Melisa Harvey you out due yourself everytime, I'm so thankful for you and all you due, you are my friend and my vehicles Doctor, you work your magic every time and make me feel valued Thank you for all your hard work and compassion for me and my twins, YOU ROCK BABE, KEEP UP ALL THE HARD WORK YOU DUE, YOU ARE TRULY WONDERFUL AND MAGICAL. HAVE A BLESSED AND AMAZING DAY. LUIS VARGAS-NAVARRO

Marisa did a fantastic job getting my car out in a timely manner and with it being a holiday weekend. Always a good experience working with her definitely a 10

Thank you Joe G. from Land Rover Las Vegas! Him and his team were great with the communication as this was my first time getting my car serviced with them! As worried as I was, they made the process so easy and also were able to get me a loaner car while the part I needed took some time to arrive! Thank you Joe for taking care of me!

I am babysitting a friend's 2020 Velar. He bought it used and had it almost 2 years and decided he wanted it serviced while he was out of town. He asked me to bring it to Carmax for the service but, being an old retired service manager and repair shop owner myself, I recommended that I bring it into the dealer instead and have it done right. I dropped the car off at Las Vegas Land Rover, agreed to every and any recommendation the service writer had for a 2 year old car with under 9000 miles on it. I was told it would be ready that afternoon but, I said I would get it the next day instead. The service writer said I would be called when it was ready and that I would have a video copy of the safety inspection. In the afternoon of the next day, I hadn't heard anything so, I tried calling the service writer. 3 calls and 3 times I was told he wasn't available. I made my 4th call but this time to the switchboard. After the operator hunted down the writer, she came back to tell me that the car was ready for pickup. I asked her why I wasn't called and where my safety video was but, she had no answer. It was already too late in the day for me to pick up the vehicle so, I told her that I would be in the next day. I just got back from getting the vehicle and there still was no video as I was promised. I asked for the service writer but, he was now out to lunch. I asked for the service manager and after 5 minutes, I was old he was out to lunch also. I was told the service writer will call me later. He did but now his story was that they don't video inspect cars with less than 10000 miles on it. REALLY???? They changed their procedures overnight? The dealership also said they washed the car but, when I got it, it was still dirty and looked as if it was rained on. I was in the auto repair business most of my life. If any of my employees would have treated any of my customers this way, they'd be filing for unemployment. I now understand why everyone was out to lunch because I truly believe the dealership themselves are "out to lunch". I get better service at my wife's Mazda dealer than I did at this "upscale" brand. Maybe Carmax will get the vehicle next time.