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Legacy Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (162 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2015 Mustang GT Purchase

The salesman Cory R was very courteous and professional. The dealership made me feel at home and got me the best deal. Thanks Legacy for a wonderful experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, we are pleased to hear that you had an excellent experience with Cory and the rest of our team. Congratulations on your Mustang GT! We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, The Legacy Ford Team

Awesome Experience

Travis Render Senior and Junior are an awesome dual. My husband Bryan and I found ourselves needing a car because our beloved Expedition died after 15 years of service to our family. Travis Render was able to get us financing and into a great car with all the bells and whistle will staying in our price point. My husband and I were extremely please with the personal attention that we received from the dynamic dual. So much that we are telling everyone we know that are in need of a car to see The Renders at Legacy Ford...#Theyareawesome..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

What an enjoyable review to read, Bryan and Tonya! It is reassuring to know Travis Render Senior and Junior provided you with a personalized and great shopping experience. Legacy Ford's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. If there's anything else we can help you with in regard to your new vehicle, please let us know. Happy driving! Regards, The Legacy Ford Team

Great salespeople

Stacey driver was an excellent salesperson. I'm in love with my new explorer. So glad to get what I wanted without being pressured for what I didn't want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the great review, Krystyna. We were happy to have served you. Enjoy your new Explorer! Legacy Ford Team

Wrong Diagnosis That Would Have Cost Me $1200

Car wouldn't start so I had it towed to the closes Ford dealership which was legacy. They did a diagnostic test on it and said it has a "blown PCM." Not a very common problem for my 2007 expedition, but they said it had to be replaced before they could re-diagnose it again if that did not solve the problem; and the total with part and labor would be $1200. Long story short, I had my car re-towed to Speedway Ford in Griffin. They re-assessed my car and told me that it DOES NOT have a blown PCM. It just the fuel pump that needs to be replaced (which is a very common problem with my year/make). I am 9 months pregnant and with 2 little children having to deal with these VERY UNHONEST (if not un-honest, then uneducated) people. NEVER AGAIN!! Steer Clear. ***Always get a second opinion, in my case it saved me $1200.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kristen, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our service department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Legacy Ford Team

Best car buying experience!

I've never bought a car before so I had no clue what to do or ask or anything. A friend of mine referred me to Stacy Driver and said he wouldn't let me down. So I made the 2 hour trip down there and I have to say, it was worth the drive! Stacy went above and beyond to help me! He treated me like a human and was so patient with me. I don't even feel like a bought a car because there was no games or going back and forth, just very honest and friendly. He and Keith Messer made this experience so easy and wonderful. I absolutely love love love my new truck and couldn't be happier! I've already been telling everyone where I got my new baby. Thank y'all so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Beth, congratulations on your new purchase! We hope you are continuing to enjoy it! It is imperative to us that we make the car-buying experience seamless and efficient. Be sure to visit us on Facebook for access to our unbeatable coupons and specials offered to our likers. Legacy Ford Team

Grant service

I have 2011 Ford Ranger, oil change and tire rotation, in and out in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks so much for the nice review,Robert! We're glad we were able to take care of you. It was our pleasure. Legacy Ford Team

Retiree

Manager was very helpful. He recommended several services for myvehicle. Customer service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the glowing review,Keith! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Legacy Ford Team

Excellent facility

Regular oil change. In and out in less than 30 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership, Elijah. Don't hesitate to call us if you ever need anything. Be safe on the road.

Legacy Ford Cares

I had a complicated warranty issue on a car that was purchased in Michigan. Another local dealer not only wouldn't help me, telling me to take the car back to the selling dealer, but complicated matters by making an incorrect diagnosis. Legacy Ford treated me like a family member and went the extra mile to take care of my issue. The needed repairs were completed quickly and covered 100% by the warranty. By the way, I love my Edge and Legacy Ford will get all my future business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Peter, our number one goal is customer satisfaction. We train our staff to give the customer a positive experience. We are very pleased you enjoyed your recent visit. Thank you for your great review! Legacy Ford Team

Best Experience

My car buying experience was everything I'd wish for. Mr.Clifton Austin was very knowledgeable about the inventory and he listened to me and my every need. I will definitely be telling my friends and family about my experience and him. I appreciate the exceptional customer service I received from the sales guy. I love my new car it fix me like a glove. This car buying experience was fast and painless thanks again Mr. Austin and also to Legacy ford for hiring such a great guy..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Robin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything.