Reviews
Write a review5 stars
I always receive excellent service, and I never have any issues. I only use my KIA dealership whenever possible. Will recommend to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Warm regards, Laurel Ford Lincoln Team
Great Service
My service on my 2015 Kia Soul was very fast they was very helpful on explaining everything that was going to be serviced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kametra and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Laurel Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Warm regards, Laurel Ford Lincoln Team
Informative stsff
Very timely and nice staff they were very informative about my vehicle, they had fast working wifi and a comfortable sitting area
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nikitia, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Warm regards, Laurel Ford Lincoln Team
Great service
Great staff, great atmosphere in the waiting area. Bonus while others are closed on Saturday, you guys are open. That is the reason we are using the dealership.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Robert. We appreciate you taking the time to write about your experience. The weekend service is especially designed to be very quick and efficient. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. We are very happy we were able to accommodate your vehicle! Take care! Warm regards, Laurel Ford Lincoln Team
Service
People was very nice and waiting area was comfortable. I am not a person of many words, so I should be required to have 20 words.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Warm regards, Laurel Ford Lincoln Team
Amazing service
My sales person was completely amazing and kept me informed on everything. Was very patient and friendly with myself and my children
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review, Katlyn. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Warm regards, Laurel Ford Lincoln Team
Service
Friendly staff and just a good place for service an a very nice place to relax while waiting to have service work performed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tommy, thank you for sharing this great feedback with us. We feel our service department is what makes Laurel Ford Lincoln special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Warm regards, Laurel Ford Lincoln Team
Service
They brought my car back to me at my work after serving the car since I work right around the corner from dealership
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review, Amy! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Kia of Laurel Team
Service was great and workers are very nice
Everything was great! I loved how friendly the staff was and how fast the service was completed! I also loved that everything was clean and the environment was nice!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Katerious. We are happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your vehicle. Best regards, Kia of Laurel Team
Awesome customer service
Jeff is awesome! He gave us a free oil change to correct a problem we had the last time we were there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Zachary and thanks for the great feedback! We're very happy that Jeff was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Kia of Laurel Team