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Principle BMW of San Antonio

(1,672 reviews)
Visit Principle BMW of San Antonio
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–7:00pm 7:30am–7:00pm
Wednesday 8:30am–7:00pm 7:30am–7:00pm
Thursday 8:30am–7:00pm 7:30am–7:00pm
Friday 8:30am–7:00pm 7:30am–7:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (210) 428-6838 (210) 428-6838
Used (210) 782-9252 (210) 782-9252
Service (210) 428-6937 (210) 428-6937

Reviews

(1,672 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New BMW 530i Review

Enjoyed working with my salesperson. He was very open to negotiating a purchase price that met my expectations. He was also extremely knowledgeable about my car. I appreciated working with him.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your kind review, Carl! We're so glad that your experience with us was positive and hope that you continue to enjoy your 5 Series for many years. Please let us know if there's anything else we can do for you!

Over the top!

Found a gently used 2017 Mini Cooper S 4 door online. The vehicle was exactly as described on the website -- no surprises. Shash Devu, our salesman, communicated with us often after we expressed interest in the vehicle and provided over the top service. Answered all questions we had on this, our first Mini. Had the vehicle detailed prior to our arrival and gave us a great walk through. The purchase process was quick and easy. Oh, and we just love the Mini Cooper S. Wish we'd purchased a Mini years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy for you and thrilled that you're loving your new MINI! Thanks for coming to us to find your dream car, it was our pleasure to make the process as enjoyable as possible! We look forward to working with you again! :)

Extremely satisfied owners!!! BMW 330e

My wife and I are proud owners of our BMW 330e fully loaded with bells and whistles!!! Our experience at SA BMW was absolutely flawless, our salesman Steven Page was a true professional and extremely knowledge which help us finalize our decision. The sales managers Barry and Josh we're both a pleasure to work with in provided us what we asked for and what would best fit our family budget. This is my first hybrid vehicle and absolutely love it!!! I highly recommend visiting SA BMW and asking for Steven Page when shopping for your new BMW! Thanks again to Steven, Barry, and Josh for their professionalism and expertise. Last but not least our finance assistance Rob Stuckey. Awesome job with paperwork and fast. Best regards, John and Vicki Carballo Horseshoe Bay TX

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hey John, we are so happy that our team was able to work together to make your entire experience memorable and pleasant and we appreciate your kind feedback! We hope you'll continue to love your new BMW and that you'll let us know if there's anything else we can assist with. We look forward to you being part of the BMW of San Antonio family!

Great buying experience

Jose was a pleasure to deal with and provided top notch customer service. Provided a great deal on a great car and made the transaction a breeze for an out of town buyer. Highly recommend contacting him if you are in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Brian, we're thrilled that Jose took good care of you and made your experience worthwhile! Thanks for your kind words, we look forward to your next visit!

Focused and organized.

I thought that the back and forth dealings and negotiations were straightforward and the staff was forthcoming. I did not think that there were hidden agendas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback! We hope you'll come back and work with us again!

Very helpful

I was very happy with the car that I purchased! Allie was very helpful and made sure to find me what I was lookin for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Caitlyn, we are so happy for you and your new vehicle! Please stop by if there's anything else we can take care of for you! Thanks so much for your kind review!

PERFECT

Perfect customer service and Kat is cute 😍, she did everything for me to be satisfied with my new car. Thank you Kat, I recommend BMW San Antonio

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Daniel, thanks so much for your feedback! We appreciate your kind words and recommendation of our dealership. We hope we can continue to work together. Enjoy your new vehicle!

Professional, not pushy

My first sales agent never returned my call, but the following staff I encountered were friendly and knowledgeable. I appreciate their efficiency and willingness to help me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad you had a positive experience with us and found what you were looking for! Thanks for your review, we appreciate it! Please let us know how else we can assist you in the future!

The Place to Buy a BMW in Texas . . . Period

This is my third BMW since the dealership changed hands. Definitely under new management . . . from the Sales Staff to the Service department. The attitude of everyone is to make this the best experience possible. There is plenty of extra effort and lots of smiles. I have walked away from each purchase feeling that I payed a fair price and they made some profit. To me the most important aspect of any dealership is the Service Department. This is the face of the dealership that you see more often. And I can say without reservation that the customer is number one. Sure, not everything is going to always be perfect . . . but they strive to make it so. Once you buy your new BMW be sure to take advantage of the free carwash service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! Our team definitely strives to make sure our customers are happy and that they continue to trust us with their buying/servicing experiences. We appreciate your feedback and are so happy that you had a positive experience! We look forward to working with you again!

Buying

Moon roof broken, tire sensor alarm going off immediately after leaving dealer. Did not offer USAA member discount ev,en though the last BMW purchased in 2016 it was offered at time of deal

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We'd love to speak with you about your recent encounter and address these issues. We value your business and always aim to provide our customers with the best products and offers. Please give us a call at your convenience and Bryan would be happy to speak with you! 210-732-7121