Reviews
Special thanks to Rocco (collision department) who made...
Special thanks to Rocco (collision department) who made this experience comfortable during this time with COVID-19. Very appreciative for outstanding body repairs!!! Thank you!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great. They did everything we needed and the...
Service was great. They did everything we needed and the price was very reasonable. They finally washed our car which was badly needed. We will def be back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We are so happy you had a great experience and your car was cleaned!
Great customer service. Everyone made my experience...
Great customer service. Everyone made my experience stress free. In love with my new BMW X5. Thank you to everyone at BMW, you guys are amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! There is enough stress in the world right now and we are so happy that we were able to provide you a stress free and enjoyable purchase experience!
The entire process was easy to digest; From the CSR that...
The entire process was easy to digest; From the CSR that made the appt , to Ryan who was the point of contact. Great customer service all the way around. Principle BMW even accommadated a delivery of my vehicle to my residence. Great job Ryan!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks Sam! We are happy that you enjoyed our pick up and drop off for your service appointment! We are here for you when you need us in the future!
5 star customer service! My service advisor Jusn Cantu...
5 star customer service! My service advisor Jusn Cantu always goes the extra mile to provided outstanding customer service. He always keeps me informed of the status of my vehicle while in service and pays attention to every detail. He is the reason I continue to have my BMW serviced here. This dealer is fortunate to have such a Top Notch employee.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Patrick! These are very kind words for Juan! He does an great job of working with his Clients and delivering Exceptional Care! We look forward to seeing you soon!
Bmw of SA is a great team. I scheduled online. They...
Bmw of SA is a great team. I scheduled online. They brought a loaner to my work. Loaner was clean, the driver was friendly and helpful. Pickup was busy but easy. No complaints!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are excited to work with you again soon!
Good price on trade in, had what I was looking for....
Good price on trade in, had what I was looking for. Thanks for everything. X o x o x o x o x o x
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Every member of the staff made the process quick, Victor,...
Every member of the staff made the process quick, Victor, the salesmen has been excellent even after I bought the car answering all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Gregory! We are so happy you had a great experience with Victor!
Coronavirus Crusaders
Its part of BMW's lore and brand to provide a luxury service experience. Principle in San Antonio may be BMW of America's best franchise at that skill. I went on-line one day to schedule a service appointment and literally within 24 hours I had my car picked up at home by a fully masked and gloved valet, a pristine loaner left, recall item handled, routine service performed, car basically detailed and returned to my home. The only thing I'm mad about is I forgot to tip the young man who brought my car back. Prompt. Painless. Professional.
- Customer service 5.0
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- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing! What kind words! Thank you for taking the time to deliver such a great review! Please don't hesitate reaching out next time you need us......We are here for you!
Excellent customer service =] Alamd is the best service...
Excellent customer service =] Alamd is the best service advisor. Very knowledgeable, professional, and friendly. The rest of the bmw staff are also very nice and welcoming.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We love hearing this! Alamd is great to work with and he takes great care of all of his Clients!