INFINITI of Tampa

Disappointed by Service Practices and Lack of Transparency at Infiniti of Tampa Review: I have owned Infiniti Q50 and have taken it exclusively to Infiniti of Tampa for service. As someone who is not mechanically inclined, I placed complete trust in the dealership as the authorized Infiniti service center. Unfortunately, this trust has been significantly eroded over time. From the very first service visit, the team consistently identified items that “needed attention” or were strongly recommended. These recommendations resulted in over $10,000 in repairs and maintenance, including one single service that cost approximately $8,000. While I understand that vehicles require upkeep, the pattern and cumulative expense have left me questioning the necessity and value of many of these services. Most recently, a service advisor advised that my transmission fluid required attention. After saving for several months to cover the nearly $500 cost, I scheduled the service alongside an oil change. I was asked to sign paperwork that was not fully explained, and in the moment I trusted the process without reviewing every detail. The transmission fluid was changed, and for a few hours the vehicle drove beautifully. Later that same day, the RPMs suddenly climbed to 4,000. I immediately returned the car to the dealership. After diagnosis, I was informed that the transmission control module (computer) had failed. The service team stated this issue was not caused by the fluid change, but that performing the service can sometimes reveal pre-existing wear. I was quoted approximately $4,000 for the repair — an amount I simply cannot afford, especially after having just paid off the vehicle. What concerns me most is that this potential outcome was never disclosed before the fluid service. Had I been informed that replacing the fluid carried even a small risk of exposing a major underlying issue, I would have approached the decision differently. The lack of transparency on this point has left me feeling that critical information was withheld. Now I don’t have a car and really am left with no options and a “I’m sorry about that” from Infiniti. Maybe I’ll be able to use that for a deposit for a new car. I have always believed Infiniti of Tampa would act in the best interest of its customers. I hope the dealership will take this feedback constructively and focus on clearer communication, fuller disclosure of risks, and more conservative recommendations moving forward. Other owners who are not car experts deserve to make fully informed decisions about their vehicles.

Adam was friendly and professional and efficient. However, the finance guy was aggressive and tried pressing me into extra warranties I didn't need.. the car I bought was only 3 yrs old and only had 26k miles, plenty of manufacturer warranty left without added expense to line his pockets.

Daniel Yebra was my car salesman and he was the best. The Manager and the financial rep were also fantastic. Told them what I wanted and didn?t have time to haggle. They got the deal done quickly and to my satisfaction. Daniel even delivered my SUV to my job and has continued to be of service when I?ve had a question after the fact. Top notch customer service at Infinity of Tampa.

Do not buy a used vehicle from these people. Not trustworthy. Not by a long shot. I was lied to. More than once. No Sir.

Starting with Daniel he is top tier and deserves lots of recognition for the experience he provided. He delivered above and beyond anything we would have expected and we thank him! Then Brian, finance manager sealed the deal. He made things happen we didn't believe we're possible and made sure we had all the desires we needed. We loved it so much we came back two days later and purchased a 2nd car

Starting with Daniel he is top tier and deserves lots of recognition for the experience he provided. He delivered above and beyond anything we would have expected and we thank him! Then Brian, finance manager sealed the deal. He made things happen we didn't believe we're possible and made sure we had all the desires we needed. We loved it so much we came back two days later and purchased a 2nd car

Buyers Beware !!! They are a group of inept liars and criminally negligent!! I bought a CPO QX60, paid for and insured it. But after almost 2 months now, I have not received the vehicle as promised! They have ghosted me for over a month now. And, I complained to their headquarters in TN, and they even lied to them. They told the rep handling my claim that the issue was resolved. When the rep contacted me to verify this, I assured them that they had not gotten in contact with me for over a month Last time they spoke with me, they said that the Title and registration was taking time, but they had promised me that they would give me temporary plates while I wait for the registration and plates. Which is the customary and legal way to do it. AFTER ALL THE CAR IS PAID FOR !! No dealer takes 2 months or more (at this point it could be forever) to register a car, AND NO DEALER KEEPS THE VEHICLE HOSTAGE while they do this process. I am paying insurance and financial payments for a car that I am not using !! Watch out, buyers, I should have read the reviews (they are terrible) before buying a hamburger from them!!! DO NOT BUY FROM THEM !!!

Austin M Suarez, went above and beyond to help me out from the beginning to the end, very knowledgeable young man, thank you Austin you rock!

Everything was great , wait times are reasonable, great customer service , all my concerns were addressed. Advisor BJ is very helpful. Facility is very clean !! I would recommend this facility to all

Communicates well & courteous. Price is reasonable for a dealership. Snacks and beverages provided. Place is clean.