Reviews
Write a reviewCarrie and Chuck Chesser were great to work with and had me in my dream car in no time. Plus, I have less than prefect credit and not one time did they judge. They were able to get me a great interest rate.
Carrie and Chuck Chesser were great to work with and had me in my dream car in no time. Plus, I have less than prefect credit and not one time did they judge. They were able to get me a great interest rate.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Made an appointment last week by phone for 9:00am to have front end alined. Got there at 8:55 and service writer told me they wouldn't be able to get to me entire day.
Made an appointment last week by phone for 9:00am to have front end alined. Got there at 8:55 and service writer told me they wouldn't be able to get to me entire day.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Horrible customer service! Flipping me and my husband off trying to leave the parking lot. Cause we got upset when y’all tried to bump price of the explorer up during our test drive.
Horrible customer service! Flipping me and my husband off trying to leave the parking lot. Cause we got upset when y’all tried to bump price of the explorer up during our test drive.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Purchased a truck late December, waited to get the remote key for 6 weeks. The salesman decided a regular key is all that I'm getting. They do not return calls when a problem exists, they do not respond to emails, all 5 Langley's ignored my emails. You might want to choose another dealership if this is how they treat a customer. Had a few minor items fixed under factory warranty, and now my remote start doesn't work, they wont return my calls.
Purchased a truck late December, waited to get the remote key for 6 weeks. The salesman decided a regular key is all that I'm getting. They do not return calls when a problem exists, they do not respond to emails, all 5 Langley's ignored my emails. You might want to choose another dealership if this is how they treat a customer. Had a few minor items fixed under factory warranty, and now my remote start doesn't work, they wont return my calls.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi RC, We are very sorry that you didn't have a good experience with us. However, there are not five Langleys who work here, nor did you email the ones that do. We worked with you to the best of our ability, and we wish you all the best in your future car buying endeavors.
after we did not make a trade salesperson was rude and suggested if we could not afford a new car he had plenty of used ones. what he didn't know was we could have purchased any new one he had on the lot. so we traded with someone that wanted our business and got a lot better deal.
after we did not make a trade salesperson was rude and suggested if we could not afford a new car he had plenty of used ones. what he didn't know was we could have purchased any new one he had on the lot. so we traded with someone that wanted our business and got a lot better deal.
- Customer service
- 4.0
- Buying process
- —
- Quality of repair
- 2.0
- Overall facilities
- 4.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi disappointed customer, I'm sorry to hear that you were offended when it was asked if you might want to look at a used vehicle instead of a new one. No offense was meant -- it is normal for our salespeople to ask questions in order to match the perfect vehicle to our customers. We are happy that you found a good deal on a vehicle, and we wish you all the best.
My overall expirience there was good. I bought a 2010 burgundy taurus, and I absolutely love it. My salesman was Wendell (sp?) and he was nice. Everybody was nice and the whole process wasn't too painful. Went about as good as it can if you're spending alot of money in one place lol! But everything went well, and I'd come back here to do business with those folks. Probably going to try out their service department with this new car I got. I've heard good things about it, but I haven't tried them yet. I'll let ya'll know when i do!! lol
My overall expirience there was good. I bought a 2010 burgundy taurus, and I absolutely love it. My salesman was Wendell (sp?) and he was nice. Everybody was nice and the whole process wasn't too painful. Went about as good as it can if you're spending alot of money in one place lol! But everything went well, and I'd come back here to do business with those folks. Probably going to try out their service department with this new car I got. I've heard good things about it, but I haven't tried them yet. I'll let ya'll know when i do!! lol
- Customer service
- 5.0
- Buying process
- 4.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review!