South Bay Lexus

Came in to the branch thinking it's going to be a overwhelming experience but as soon i started talking to Naoki I felt like I was talking to a long time friend, had the vehicle ready, we test drove it, we had a friendly conversation nothing about numbers just enjoying the test drive, afterwards we met with Jay(finance) and he was clear on every aspect of the contract, no pressure at all, I'm so comfortable with them that I recommending all my family to purchase a vehicle with them....thank you so much, you guys make me really happy😃

Easy to coordinate appointment; Timothy Miller was professional, courteous and did not pressure us at all. Great experience overall!

I want to give a big thank you to our Lexus service advisor, LISSETTE. I truly appreciate the relationship we’ve built over the years and how well she takes care of our family’s vehicles—mine, my daughter’s, and my mother’s. We’ve come to rely on her because she consistently makes sure everything is handled with care and professionalism. The premium quality service we receive each time we come in is something we truly value. LISSETTE’s optimistic and positive personality is such an asset to the company, and she always goes above and beyond to make sure we are taken care of. She recently helped us with front break service and a new battery for the kiddis 2018 IS300 and the whole experience was smooth and professional. It’s clear that she genuinely cares about her customers, and that’s why our family continues to come back. Thank you, LISSETTE, for always providing excellent customer service—it really makes a difference for our family. See you next week when I bring in my 2020 Lexus NX 300!

I’m leaving this review with a heavy heart to warn others about a disturbing experience I had at South Bay Lexus. I was in the market for an RZ and worked with a lovely salesperson, Suad Kanony. She was pleasant during the test drive, but the experience took an aggressive and unprofessional turn once we discussed pricing. Like any informed consumer, I did my research to find the best value for my family. When I mentioned a competitive offer from Longo Lexus, the management’s 'negotiation' style quickly devolved into high-pressure tactics and open hostility. The most shocking part of the visit involved Sales Manager John Parham (who gave me the fake name 'John Meloncolly' when I asked for his full name). It is baffling that a manager would attempt to hide his identity when his photo is clearly on the dealership’s website. Worse than the dishonesty was his temperament. John Parham began yelling at me aggressively for 'price shopping,' eventually ordering me to leave. He did this in front of my wife and four-year-old child, showing a complete lack of basic decency or professional restraint. This hostile environment is the polar opposite of the 'Lexus Experience' promised by the brand. I ultimately purchased my RZ from Longo Lexus, where my business was actually valued. I strongly urge the GM and Vice President, Mike Hong, to look into John’s conduct. His unprofessionalism is a liability to your dealership’s reputation. Advice: Go to Suad for a test drive, but if you want to be treated with respect while getting the value for your money, go to Longo Lexus."

Awesome place to service your Lexus near Torrance. Thank you South Bay Lexus team for your professionalism.

We had a great experience with Tim at the South Bay Lexus. We highly recommend him.

Had a slight hiccup initially with the purchase but everything worked out. Great team and great experience

Quick and easy purchasing a new RZ. able to negotiate on pricing thru email and settle on final price before heading in next day to complete purchase. Brandon even helped out on his day off to respond thru email as well.

I am so happy with their costumer service and so happy with my new purchase. Timothy was are sales person and he was straight forward with everything. And he helped me out as much as he can.

Tim is excellent! He made my experience great I have no notes. He was patient and more importantly he was knowledgeable