Reviews
I gave the salesman what I wanted to pay before I came in and he said he would try and get those numbers. The sales manager put together a deal that worked for everyone. I gave a little extra on my trade in and they matched by taking off the MSRP . Overall really good experience the staff was all friendly and service team professional.
I gave the salesman what I wanted to pay before I came in and he said he would try and get those numbers. The sales manager put together a deal that worked for everyone. I gave a little extra on my trade in and they matched by taking off the MSRP . Overall really good experience the staff was all friendly and service team professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Helpful and professional. Great service. Kept me informed and on time. Great waiting area. Very good.
Helpful and professional. Great service. Kept me informed and on time. Great waiting area. Very good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback! We're thrilled to hear that our team provided helpful and professional service. We appreciate you taking the time to share this review and look forward to serving you again!
This is our third car we have bought from Stone buyer Chevrolet. Every process has been smooth and communicated. They also offer very competitive prices. Logan, our sales person goes above and beyond, and even sends us videos of the cars before we come out to buy them. It’s the little extra added touches that keep us coming back. Thanks for always taking care of us. Felix and Kristi Hicks
This is our third car we have bought from Stone buyer Chevrolet. Every process has been smooth and communicated. They also offer very competitive prices. Logan, our sales person goes above and beyond, and even sends us videos of the cars before we come out to buy them. It’s the little extra added touches that keep us coming back. Thanks for always taking care of us. Felix and Kristi Hicks
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Made buying my truck easy and fast great people would buy from them again thanks
Made buying my truck easy and fast great people would buy from them again thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Sales department was easy and friendly, finance was quick and straightforward. I would recommend to friends and family.
Sales department was easy and friendly, finance was quick and straightforward. I would recommend to friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Took 6 days to get my water pump replaced! Frequently have issues with everything from sales to service. Still waiting on a return call for an extended warranty!
Took 6 days to get my water pump replaced! Frequently have issues with everything from sales to service. Still waiting on a return call for an extended warranty!
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We value your input and understand your frustration. Your feedback helps us identify where we can work to improve our service processes and customer communication. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Dan Irwin at [email protected] or Lenah Eszlinger at [email protected] so we can address these concerns directly.
Alex alcantar and David financing absolutely hit it out the ball park taking in my trade and giving me a great deal on my new 2026 chevy equinox
Alex alcantar and David financing absolutely hit it out the ball park taking in my trade and giving me a great deal on my new 2026 chevy equinox
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I recently purchased my first vehicle from Stonebriar Chevrolet in Frisco, TX, and unfortunately the experience has been extremely frustrating. I was never informed about a major mechanical issue with the vehicle at the time of purchase, which is something I believe should have been clearly disclosed. After discovering the problem, I brought the vehicle in for service, only to be told the necessary part would take weeks to arrive. Communication throughout this process has been very poor. My service advisor has been difficult to reach, and getting updates has been nearly impossible. To make matters worse, I had to bring the vehicle back because the initial repair was not completed, and once again, I received little to no response from the advisor. Overall, this has been a very disappointing experience, especially as a first-time buyer. I would strongly encourage others to be cautious when considering this dealership.
I recently purchased my first vehicle from Stonebriar Chevrolet in Frisco, TX, and unfortunately the experience has been extremely frustrating. I was never informed about a major mechanical issue with the vehicle at the time of purchase, which is something I believe should have been clearly disclosed. After discovering the problem, I brought the vehicle in for service, only to be told the necessary part would take weeks to arrive. Communication throughout this process has been very poor. My service advisor has been difficult to reach, and getting updates has been nearly impossible. To make matters worse, I had to bring the vehicle back because the initial repair was not completed, and once again, I received little to no response from the advisor. Overall, this has been a very disappointing experience, especially as a first-time buyer. I would strongly encourage others to be cautious when considering this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It's unfortunate to hear about the challenges you faced, and we understand your disappointment. The situation you've described is not the standard we aim for. Your experience matters to us, and we would appreciate the opportunity to discuss this further with you. Please contact our Customer Service line at 214-472-5535 so we can address these concerns directly and work toward a resolution.
I’ve mentioned on more than one occasion that I was sold a truck with a dent in the body of the truck and no follow up or concern has been made. I was also delivered a truck with no antenna and had to withhold filling out the dealer survey until supplied a radio antenna and getting run around. Upon receiving the antenna the sales manager took my phone and filled out the survey himself to give them an outstanding rating. Also, my mirror was broken in some process of getting the oil changed or the truck being washed. I drove off in confidence that my truck was good even after a more than two hour wait. As I drove off I went to switch lanes only to discover my passenger mirror was folded forward. I immediately turned around and drove back to the dealership. Nobody said anything prior to me leaving that my mirror on my brand new truck was broken. Management said that they would order a new mirror (not sure when I would get one being that it is a safety issue). For my first oil change this has been a frustrating disaster! My trucks value has been diminished and attention to needs have not been met! I have a 2026 ZR2 with a dent in the door and a broken mirror both extending from occurrences from Stonebriar dealership.
I’ve mentioned on more than one occasion that I was sold a truck with a dent in the body of the truck and no follow up or concern has been made. I was also delivered a truck with no antenna and had to withhold filling out the dealer survey until supplied a radio antenna and getting run around. Upon receiving the antenna the sales manager took my phone and filled out the survey himself to give them an outstanding rating. Also, my mirror was broken in some process of getting the oil changed or the truck being washed. I drove off in confidence that my truck was good even after a more than two hour wait. As I drove off I went to switch lanes only to discover my passenger mirror was folded forward. I immediately turned around and drove back to the dealership. Nobody said anything prior to me leaving that my mirror on my brand new truck was broken. Management said that they would order a new mirror (not sure when I would get one being that it is a safety issue). For my first oil change this has been a frustrating disaster! My trucks value has been diminished and attention to needs have not been met! I have a 2026 ZR2 with a dent in the door and a broken mirror both extending from occurrences from Stonebriar dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
the easiest trade in/purchase i’ve ever done. Tony Rivera was great. super helpful, straightforward, honest and no xx. Jennifer in Finance was also great. overall a very good experience and i couldn’t be happier
the easiest trade in/purchase i’ve ever done. Tony Rivera was great. super helpful, straightforward, honest and no xx. Jennifer in Finance was also great. overall a very good experience and i couldn’t be happier
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car