Toyota Santa Monica

cordial and polite but deceptive. promises are not fulfilled. call back and updates are very poor. I signed a contract and cancelled it the next day orally. the vehicle is still on my property and the replacement car has not been found. I was told to wait and give them another week to replace. Meanwhile, i am waiting on the replacement

Val was very helpful and especially friendly. The whole process was extremely easy. We left happy

Johnny Miron made buying a car super easy and enjoyable. I would recommend him 100%.

I would like to extend my highest praise 10 stars to Toyota of Santa Monica, particularly to Arnold Funes, the Internet Sales Manager. After conducting some research last night, I became interested in leasing a brand new Toyota Prius XLE. I submitted an inquiry through an automated system that notifies all Toyota dealers, and by morning, Arnold was the first to reach out to me. At 11 a.m. sharp, Arnold was ready to discuss the details. He texted me, saying, "It's Arnold from Toyota Santa Monica. We can do $3,000 down and $380 per month. That's the best offer I can provide for you." A few hours later, I was inundated with calls from various Toyota dealers across Southern California, each employing the same sales tactics. However, none of them came close to matching Arnold's offer. Even after I shared the details of Arnold's proposal, many dealers expressed skepticism and joked that I might be getting played. Ultimately, the deal went through, and I ended up with an even better offer. This dealership is genuinely committed to their customers, and Arnold's dedication and work ethic certainly deserve recognition and a raise. I wholeheartedly recommend Toyota of Santa Monica to anyone serious about leasing a new vehicle. If you're in the market, this is the place to go.

I tried to explain I didn’t want any of the add-ons and just wanted to see if they can negotiate on the price. The sales manager took the phone away from the sales person and told me to buy it or don’t in a very very rude tone and gave the phone back to the sales person I was talking to. That’s my impression of that dealership RUDE.

I bought a 2022 Toyota Mirai and called to see if there was any service still remaining. The person I spoke with said yes, and I drove all the way from San Pedro to have it completed. When I got there they said that they are sorry but there is nothing left. They told me that they would give me the cabin filter which costs about 10 for free but I would have to pay almost $400 for the service. The service manager Khalid didn't do anything to try and help fix the complete waste of time that his advisor caused me. Thanks for nothing.

Very personable and easy to talk to, he is very down to earth and well spoken

The salesman did not honor the price advertised on Cars.com and offered a price that was $5,000 more than advertised explaining that what is advertised is MSRP and not the actual sales price. The sales man also tried to bring in confusing arguments that have nothing to do with the purchase price. It feels like they are breaking some regulations by not honoring their advertised price.

Great experience buying our new car here at Santa Monica Toyota! Lou is amazing and highly recommend working with him if you ever find yourself looking for a Toyota.

I was interested in buying a used car. I talked to the sales rep and asked if the car was available. He said yes. I said I would be there at 1:30pm. He said OK. I drove 40 miles. When I got there they were in the process of selling the car to someone else. I was told they don’t hold used cars. You don’t treat customers like that. No apology, no we’re really sorry. Terrible experience.