Reviews
The charges for the parts and services provided are obscenely inflated. The quality of service provided can be described as acceptable. Yet, it is certainly not commiserate with what they charge. This is certainly not a good value.
The charges for the parts and services provided are obscenely inflated. The quality of service provided can be described as acceptable. Yet, it is certainly not commiserate with what they charge. This is certainly not a good value.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Andy Fox the salesperson gave us excellent service.The Finance person Becky was very helpful until I requested the cancellation of a extended warranty, then she became invisible with regards of contacting.
Andy Fox the salesperson gave us excellent service.The Finance person Becky was very helpful until I requested the cancellation of a extended warranty, then she became invisible with regards of contacting.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I have been buying cars, suvs, etc. every other year for the past 25 years and have never had a more positive sales experience than I had with Josh. He was outstanding in every aspect of the sales experience. He was honest, knowledgable and truly dedicated to serving me. I hope he is around in two years. Jim W
I have been buying cars, suvs, etc. every other year for the past 25 years and have never had a more positive sales experience than I had with Josh. He was outstanding in every aspect of the sales experience. He was honest, knowledgable and truly dedicated to serving me. I hope he is around in two years. Jim W
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim, we are honored by your high praise of Josh! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your positive experience with us. We wish you safe travels in your ride!
Great dealership great service took care of every issue on my vehicle. Gave me a loaner car kept me up-to-date. Couldn’t ask for more.
Great dealership great service took care of every issue on my vehicle. Gave me a loaner car kept me up-to-date. Couldn’t ask for more.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear that the Mercedes-Benz of Lancaster team provided thorough, communicative service! We hope you will turn to us for any future automotive needs. Take care!
As always, the service team does a splendid job of caring for my vehicle. Whether it be scheduled maintenance, or in this case, just a clean-up inside and out with detailing, they make me proud to have chosen Mercedes-Benz as my vehicle. Hard not to...this company has over 100 years of experience. Thank you Gottlieb Daimler and Carl Benz.
As always, the service team does a splendid job of caring for my vehicle. Whether it be scheduled maintenance, or in this case, just a clean-up inside and out with detailing, they make me proud to have chosen Mercedes-Benz as my vehicle. Hard not to...this company has over 100 years of experience. Thank you Gottlieb Daimler and Carl Benz.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bonnie, we're so glad our service team consistently impresses you! Thank you for choosing Mercedes-Benz of Lancaster.
We had a great experience buying our new car from Andy Fox! He was very knowledgeable and made the process super easy and efficient. I definitely recommend working with Andy!
We had a great experience buying our new car from Andy Fox! He was very knowledgeable and made the process super easy and efficient. I definitely recommend working with Andy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brooke, thank you for sharing your feedback about Andy and our team! We hope you enjoy your new ride, and we look forward to seeing you again at Mercedes-Benz of Lancaster!
Andy fox, wow, great job trying to sell me a car. I wish I lived closer to your dealership. Excellent communication
Andy fox, wow, great job trying to sell me a car. I wish I lived closer to your dealership. Excellent communication
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the glowing review of Andy and the team! We wish you lived closer too, but distance won’t keep us down! Thanks from all of us at Mercedes-Benz of Lancaster!
My salesman is Joshua Mentzer, he’s very Knowledgeable and professional. He not pushy he really care about his clients he takes the time to answer questions and to make you comfortable while you’re waiting. Keep up the good work.
My salesman is Joshua Mentzer, he’s very Knowledgeable and professional. He not pushy he really care about his clients he takes the time to answer questions and to make you comfortable while you’re waiting. Keep up the good work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda, thank you for sharing your experience with Joshua! We will pass along your kind words, and we are grateful for your business! See you next time at Mercedes-Benz of Lancaster!
Outstanding as always! Jeremy and the Service team met my every expectation! Thank you for evetything
Outstanding as always! Jeremy and the Service team met my every expectation! Thank you for evetything
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jonathan, we are so glad to hear that Jeremy and the rest of our team met your expectations. Thank you for trusting Mercedes-Benz of Lancaster with your business. See you next time!
Very pleasant sales experience, immaculate vehicle and terrific sales associate Andy Fox. Would highly recommend.
Very pleasant sales experience, immaculate vehicle and terrific sales associate Andy Fox. Would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Newton, thank you for recommending Andy at Mercedes-Benz of Lancaster! We hope you enjoy your new vehicle and wish you safe travels.