Lexus Santa Monica

Bought a 2020 Lexus RX350 from them in December 2025. Staff seemed to be friendly but once the purchase was completed....They all Ghosted me! Don't expect any customer service from this dealer. All I was asking for, was a $40 emergency key that was missing when I bought the car. Called and left messages all the way up to and including the GM. No response, no reply NADA. Ghosted! FYI I finally went to my local ACE hardware and got the key. $40.

Great attention, efficiency and answers to my questions. Very friendly and professional to deal with.

At this dealership, Lexus Santa Monica, car salesmen just want to lead customers to their dealership for a test drive, to play with the price if the customer is unclear about the price or has a bad credit score. they don't really want to sell the car properly if you ask for a price and really want to buy it. dealing with them is a waste of time. 🥹

it seams that they list/post a car on line for sale but it turns out it is in transit, already a contract pending but they have an other at a higher cost ready to go. what a scam...

We met a very helpful internet sales rep named Maria, whose communication skills set her apart from the other Lexus dealerships. She was lovely and knowledgeable in person. We were paying cash and agreed on a price quickly-our only concern was how many hours it took to finalize the deal with so many attempts to sell us on maintanence packages.

BUYER BEWARE!!! All the things you hear about and hope don’t happen when working with dealerships happened when buying my Lexus from Lexus Santa Monica dealership. Given lots of attention and calls when considering purchase then, once paperwork is signed, zero follow up. Customer service is disappointing, felt sucker punched in gut having just paid a huge amount for my car, and overall incredibly frustrating experience. Bought brand new 2024RX+ in first week of May, 2024. Paid full price plus additional $3k dealership required paint and interior protection options. Signed paperwork with 4 miles on it. Had ahipped to Oregon and arrived with 56 miles on it and a door ding type of dent on front passenger side. Transport driver provided pic of car with dent from pick up at dealership. I called immediately and spoke to Naz the sales person who reassured me that they would take care of it. No contact from them for 6 weeks! I called and left messages, tried to contact managers by phone and email…no response. 2 months in I call, Naz answers. Told to get estimate and let them now how much and they will take care of it. I do that. EST is $208. Again radio silence! Another month goes by and I get Naz on phone. She says that her manager won’t let them pay for the whole amount. WHAT!!! That they will pay for half of the amount and I will need to file a report with the transit company so that they learn to be more responsible when picking up car and doing inspection. 😳 😡 as if I haven’t been patient enough or put in enough effort getting them to do anything!!! So not worth the frustration! EXTREMELY POOR CUSTOMER SERVICE….especially by MANAGERS!!! To this day, I have received $0 reimbursement. While I do love my Lexus, and I swear by our LEXUS Dealership in Eugene, I would not work with Santa Monica Lexus again.

This dealership uses bait&switch technic please be aware of it! Do not trust this people starting with sells personal ending with finance department. Recently I bought my car from this dealer and they forced me to sign a contract 3 times! Three different time they invite me to sign a contract! Nonsense! Will hire an attorney to deal with them!

My sales person was Naz . I purchased a Lexus from this dealer on 4/2/2020 . Nas was amazing she explained every details and made us feel very comfortable, welcoming she’s very kind I would recommend her to my friends and family .

Enrique Carvajal was the most amazing sales consultive I have ever had the pleaser to deal with. Enrique treats you like he's selling a car to his Mother. There was not a question he could not answer. Took as much time as I needed and I never felt like I was rusher or pressured. Do yourself a gigantic favor and go and see him first, there will not be a need to go anywhere else. Santa Monica Lexus should thank their lucky stars he is in their dealership and not one of their competitors.

This dealership is awful. My car’s paint was damaged by Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is now corroding and the paint has come off. They will not take responsibility and fix their mistake. Really disappointed with the customer service, quality of maintenance, repair and service! It is not up to luxury car standards and an embarrassment to the Lexus name.