Riverside Nissan

Unethical and Dishonest! My elderly parents were recommended this dealership from Costco, as part of their Auto Program, but apparently Costco doesn't know what this dealership is actually doing. Pricing is supposed to be at least as good as sticker and NO HAGGLE, but they immediately told my parents that this price would be BETTER THAN Costco and never showed them the Costco price. As we asked questions, the salesman would repeatedly point out how clean the car was with NO DINGS OR DENTS (which wasn't true, but everything appeared minor). He also promised to get us answers (easily Googled) to specific maintenance questions but never did. When we came to negotiate--and yes, we had to negotiate, as they'd added in about $4000 more to the sticker price--and we asked for the final number, we were told it would depend on how we were paying. NOPE! The final amount doesn't depend on where the money is coming from, that's the number you negotiate so everyone comes out happy. We were also insisting on a CarFax--something every other dealer we've been to either already has ready, or quickly provides It's even on their website for this vehicle!). Not these salesmen at Riverside Nissan. They tried several times to handwave away or not get the information. When we insisted, It was clear they didn't like what they saw, because they tried to not show us the fax, and, of course, the car had been in an accident. "Any car can be in an accident," the salesman tried to tell us, but that's hardly the point. That information should be disclosed so everyone can make an informed decision. They clearly wanted to hide that from us. We politely told them we couldn't make a deal on this vehicle, and SUDDENLY all the fees they were trying to add into the price magically disappeared in a last ditch effort to keep us from leaving or, I guess, not writing reviews about them. No thanks. We don't want to buy damaged goods from a dishonest and unethical dealership.

Fixed operations Director has less experience than any of the Service or Parts Managers, but thinks he's reinventing the wheel. He's got the group owner fooled and unfortunately the staff is aware and afraid to speak up.

James took his time with us and everything went smoothly. They gave us a great deal on our trade & we love the new car!!

I really liked how helpful every one was . I also liked that they had all the answers for the questions I was asking. Really awesome service thanks Kevin Amaya loving my car!!!

They were very Professional, they calmed my nerves , about buying a new car and going into debt. And gave use the best deal we get.

I had a good experience. The representative that help me was very helpful and seems to care for my needs and not the himself. He (Mike) understood what I needed and my budget which was one of my biggest issues. After one week, I had a few questions and text him, not only did he answer me back but incurage me to do so if there was another issue. He was always very polite and proffesional. I thank him.

Luis my sales man made everything go smoothly and let me give him my options for the color of the car I wanted

Freddy was amazing and listened to all my needs, concerns and made sure everything went smoothly. I have never had such a great buying experience. He made it happen and I completely grateful.

I live 4 miles from another Nissan Dealership and about 15 miles from another one. I have gone to this dealership 40 miles away for the past 3 car purchases. Spoke with them on the phone first and did what they could over the phone - scheduled an appointment - got there at 1 pm and out by 3:30 with a new car - the hold up was actually getting the car cleaned and gassed up. We worked with 4 different employees from start to finish and they were all very knowledgeable, professional, and pleasant to deal with. Would not go to any other Nissan Dealership

thanks to Kip the salesman for treating us kindly and respectfully. We appreciated getting the deal we needed with not too much hassle.