Maita Subaru

Hi Athena.D! We're delighted to hear that Thomas made your car shopping experience smooth at Maita Subaru. Enjoy every moment with your new car!

Hi Tia! Thank you for sharing your wonderful experience with Thomas and the team at Maita Subaru! We're delighted to hear that everything went smoothly and you're loving your Subie. We look forward to welcoming you back in the future!

We're delighted to hear that our sales team at Maita Subaru made communication easy and provided helpful service. Thank you for sharing your experience!

Amaya, thank you for sharing your experience with us at Maita Subaru! We're glad to hear that our team provided professional service and comfortable accommodations during your visit. We appreciate the feedback!

We're delighted to hear that everything was handled to your satisfaction at Maita Subaru! Our team is always here to ensure a smooth and efficient experience. Thank you for choosing us!

Thank you for sharing your experience. While it's great to hear that Jerry provided excellent service, I'm sorry to learn about the issues with the finance process. Your feedback is valuable and will be addressed with the appropriate members of our team so we can take steps to improve our service & processes where needed. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Sam Cobb - General Sales Manager - 9164868500

Honestly, what I want to say is that what was supposed to be a "hassle-free" process with Costco buyer's program completely broke down and turned into an old-school pressure from your staff when the question of our trade-in came up. I would have to describe to you in more detail than I can here about how everything was phased to pressure us to buy, even though we were not getting the price we wanted on our car. One example: before even showing us the Costco price (which they NEVER did using the form that Costco said they would use), they were setting up our first maintenance appointment. That is so bizarre. They would not talk to us about the trade-in at all until we have filled out other papers and gone through steps as if we had already purchased the car. We have been through this before and it felt like the same old sales approach that we very much wanted to avoid. Your finance person told us, after we had arrived at an agreement that your staff had made a "stupid deal" with us. We felt humiliated by that. Was that necessary? He could have simply kept those thoughts to himself. I could explain more about the process that led to a high pressure feeling. In the end, we are happy to have the car and feel like the deal we got was okay--not great. Interestingly, we used the Costco program with you several years ago when we purchased a car with cash (no trade-in) and it was a very pleasant experience. This one was not that--except that Jerry was respectful and knowledgeable.

Thank you for sharing your experience with us at Maita Subaru! We're delighted to hear that Travis and Levi made the car-buying process enjoyable and informative. Enjoy every moment in your new Outback, and feel free to reach out if you need anything else!

Roygueva, thank you for your feedback! We're glad to hear you enjoyed the friendly atmosphere at Maita Subaru. We appreciate your suggestion and will work on improving our disclosure process.

We appreciate the fantastic review! Thanks for choosing Maita Subaru!

Thank you for sharing your positive experience with Maita Subaru! We're glad to hear that Shane and the service team provided outstanding assistance. Your recommendation means a lot to us!