Cherokee County Toyota

These sold me a truck with a damaged axle and a bent frame. The car started breaking down fews weeks later. I have been back the dealership twice talked to tray, stan manager and Alex they said they would help and still will not repair my car. PLEASE DO NOT BUY NO CARS HERE

I had to order a aftermarket part for an FJ cruiser it is no longer available so Coultry searched all options and then printed out where I could find one at a Toyota dealership that was selling leftover aftermarket parts. He was professional very helpful excellent customer service and I'm so grateful for his help. Thank you! Sharon Doolittle

I am the owner of Live Clean Inc and I own a fleet of Toyota cars. The best service representative I have ever dealt with is LIZ!!! I have dealt with many of them over the years! LIZ is hands down the most communitative, most timely, most caring, most responsible service representative!! Best in the business!!

Poor customer service. An unwilling to resolve the issue once they knew they made a mistake.I bought a 2025 Tacoma with three warranties. I had a problem with the vehicle within the first thousand miles. They were gonna swap me into another new vehicle and transfer my warranties. I go to use one of my warranties and I find that they only transferred two. Stop by the dealership to get it corrected and he said that’s on me and then they weren’t gonna do anything. So no warranty and no money back for the warranty. Basically Cherokee pocketed the $660.

I had my car up at the dealership just to get 4 TPMS sensors. The service advisor Bobby said it would be done by Monday and would get a call back. I had to call him multiple times and eventually he told me would now be the next day. I told him I needed it back by tomorrow he said no problem. Well guess what he was off never got a call. I tried to call his service manager never got a call. I eventually went up there and just got the car horrible experience DO NOT GO TO THESE PEOPLE.

5 star parts department. Coming here for 5 years. Today David G was a big help.

Had an oil change at Cherokee county Toyota. They had been calling me due to them not me using them for oil changed due to there price. They offered me a special price to come in. I was told that my brakes were worn down to 40% by the service advisor. What they did not know is that I had put new pads and rotors on my car only 4 days before my oil change. Be careful. Get second opinions!!

My wife and I went to trade in my car to get something newer, I bought it during co-vid and knew I was going to lose some money on the car. they offered me amount for the trade-in. The deal on the new car we were buying was also in the price range.my Wife came in on Saturday so this one RAV4 they tell us hey, we can work with you just come in tomorrow.We come in the next on Sunday when I’m off work to look at that one they said they already sold it but heres two more we got in this morning.I’m a little irritated by this but hey stuff gets sold. We like one of them then test drive it so it’s nice we will get this one. We were in the signing. It’s spring and pollen is in the air so when we first inspected the car it was covered in pollen, so we couldn’t see anything wrong with it. The clean it while we were signing and noticed a small dent in the rear passenager side door. Bought it on a Sunday we show the salesman before we get off the lot. He says hey no big deal bring it on Monday. We told them okay works. My wife drives it work hasn’t really used all the functions on the car. She opens the gate/hatchback of our RAV4 for the first time hears this popping noise thinks she should bring it in. Tell her hey let see if it happens again when we use clicks again can’t really see anything wrong with be we know we’re on so can get it checked on tomorrow morning. The morning comes go to open it and it making the popping noise but on opens half way go to bring it in on monday tells us hey can’t really work on this until it have approval from service warranty. That it maybe a 4,000 $ fix if it isn’t takes them about 2 days to get approval that is should be ready Friday at the earliest and Monday at the latest it’s now been over a week and half that they’ve had the car. And they say that they’re waiting on the glass guy to installs and won’t give us an update on when he’s coming.

We drove down from Tennessee and met with Denis Sokolovski and he was great from start to finish. He was very patient and polite and let us look things over. He answered all questions thoroughly and did not rush us. We had a very positive experience and drove away with a great car.

2/13/2024 we made an appointment to have the air bag and side door recalls done on our Sienna. We explained our situation and that we would have to wait while the repairs were being done and we were told that it would take a couple of hours. I arrived 2/14 at 8:50 for the 9 am appointment only to find out that they didn't have the parts to do te recalls. They were apologetic and they ordered the parts. I was told again that it would take a couple of hours to make the repairs. Fast forward to today 3/6. I arrived again at 8:50 to have the recalls done and this time I was told that it would take them all day to do the repairs. Twice we explained our situation to the service department about having to wait while the repairs were being done and twice we were told that it would take a couple of hours. Now it's going to take all day? I left and I'll never go back to this dealership for anything.