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Auffenberg Ford O'Fallon

(807 reviews)
Visit Auffenberg Ford O'Fallon
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–1:00pm
Sunday Closed Closed
New (888) 484-0834 (888) 484-0834
Used (866) 543-5347 (866) 543-5347
Service (888) 817-7365 (888) 817-7365

Reviews

(807 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auffenberg Ford O'Fallon from DealerRater.

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Service advisor was a complete professional who was also

Service advisor was a complete professional who was also very knowledgeable with all the services my 2014 Ford Escape needed. I never felt pressured to add services I did not need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Staff and service good but work to be done is not always

Staff and service good but work to be done is not always completed, plus I live 45 minutes to an hour from service center where I have to take the car. Don't find out until I get home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Just wow.

Just wow. Thanks Ali and All Staff for the outstanding service and going beyond. Appreciate you all...Wanted a Truck or SUV but we know that The Taurus is an amazing vehicle and we bought another one from you all. . Ali and the Sales manager went above and beyond to make our experience perfect. The finance guy finished up giving us the best service we have had with a dealership in a long time. .keep up the great work. I am very happy with the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Purchase date was 10/16/2023 Please thank all the staff that helped. You all know who you are. I will definitely be back.

I have always had good service at Auffenberg North.

I have always had good service at Auffenberg North. They are easy to work with and give good advice. I have mostly dealt with Dave and Mark. Both of them are excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Auffenbergs made the buying experience very easy and

Auffenbergs made the buying experience very easy and timely. Didn’t have to spend the whole day at the dealership. Cody was terrific and his sales manager was a wonderful gentlemen. I feel like we got good money for our trade in and we’re totally satisfied with our deal. Thanks also to the finance guy, he did a very good job and explained everything clearly. Very clearly a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great work and easy to schedule appointments.

Great work and easy to schedule appointments. Waiting area is clean and convenient. Service technician keep me up to date on status.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I got in and got out.

I got in and got out. The staff was friendly and the wait time was short.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It is what I wanted to hear before waiting and after the

It is what I wanted to hear before waiting and after the job was done great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Good service fast turn around.

Good service fast turn around. Thanks for the info about services included with new tire purchase. Thanks Dave!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ford North has served our Vehicle and Maintenance needs

Ford North has served our Vehicle and Maintenance needs for the past 15 or so years... no pressure and always provided good advice. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.