Nalley Lexus, Roswell

The dealers still professional and take care of us very well Jose he was very helpful. Explain for us about the car and who it works and he?s very friendly and all the staff they have been nice.

To Whom It May Concern, I am writing to formally raise concerns regarding my experience with Nalley Lexus of Roswell, which is part of Asbury Automotive Group. I visited your dealership on September 17, 2025, to inquire about leasing a vehicle. At that time, I traded in my 2016 Audi A3, which had a payoff balance of approximately $14,000. The dealership applied only about $4,000 toward the trade-in, leaving me significantly upside down. I then entered into a lease for a 2025 Lexus IS350 through Lexus Financial Services, with a monthly payment of $1,300. In January 2026, after only four months, I contacted Mohammed, the Finance Manager, regarding trading the leased IS350 for a 2026 Lexus RX350. I clearly explained that I wanted the new vehicle financed under my business name and specifically stated that I did not want the loan reported on my personal credit, as I am preparing to purchase a home and needed to avoid negatively impacting my personal debt-to-income ratio. Mohammed advised me that this arrangement was possible and represented that the vehicle could be financed through my business, with me acting as a personal guarantor if necessary, without impacting my personal credit reporting. Based on these representations, I agreed to proceed with the transaction. The dealership valued my IS350 at $37,000, which again left the deal significantly upside down. Despite this, I moved forward in reliance on the assurances provided. However, I have since discovered that the financing terms and/or reporting do not align with what was represented to me. This has caused serious concern and potential harm to my financial standing, particularly given my intention to purchase a home. I believe I was misled during this transaction. The representations made were material to my decision to proceed, and I would not have agreed to the deal had I been provided accurate and truthful information. As a result of this experience, I have lost confidence in the professionalism and integrity of both Nalley Lexus of Roswell and Asbury Automotive Group. I find these business practices to be deceptive and unacceptable.

I had a great experience at Nalley Lexus Roswell. Mohammad and Ben were extremely helpful, professional, and made the entire process smooth and stress-free. They worked with me to make the deal happen, and I was able to purchase my Escalade without any issues. I truly appreciate their customer service and highly recommend them.”

Great experience the salesman did all he could to help me get the he car

Great and very accommodating. It took a lot less time than I had anticipated and was very pleased at the outcome. Very personal service. The sales person, Jim Roberts and the technology person were extremely helpful.

Purchased my second RX350 from Nalley Lexus Roswell last week and it was a very pleasant experience. Great service from my salesman, Jim Roberts, and their Tech person, Caitlyn. Over the last 3 years I’ve used their service department and have been very pleased with my interactions with service advisor, Anthony Waight.

Absolutely exceptional experience at Nalley Lexus! From the moment we walked in, we were treated with professionalism, warmth, and genuine care. Ben Otieno went above and beyond to understand exactly what we were looking for and presented options that fit perfectly. Daniela Brand personally ensured we received top-tier service, which made us feel confident and valued. Armand Ngabe made the financing process seamless and pressure-free—something that truly sets this dealership apart. This was, without a doubt, the best car-buying experience I’ve ever had at a luxury dealership. Nalley Lexus has earned a customer for life!

Jennifer Washington was an excellent salesperson. She was patient, knowledgeable, and encouraging. She stepped in to assist when my new car was in the service department for too long (to receive StoneX). We appreciate her.

Great customer service. Sales person was not pushy and actually listened to what I wanted. It was a fair deal and a pleasant experience . I would recommend this dealer and use them for servicing my car.

The best dealership experience I have had. Jimin was an amazing salesman. He went above and beyond to make sure everything was perfect. Everyone was friendly and helpful throughout the dealership.