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Jim Hardman Buick GMC Inc.

(175 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–2:00pm
Sunday Closed Closed

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Reviews

(175 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Hardman Buick GMC Inc. from DealerRater.

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Couldn?t have asked for a better overall experience from being greeted on the lot to taking delivery of the truck. The staff was knowledgeable and friendly.

Couldn?t have asked for a better overall experience from being greeted on the lot to taking delivery of the truck. The staff was knowledgeable and friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brandy and the service technician finally found out what was wrong with my truck with the noise it was making and was able to make sure that everything was resolved.

Brandy and the service technician finally found out what was wrong with my truck with the noise it was making and was able to make sure that everything was resolved.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I had a starter problem they fixed it, by Friday and when i needed a percentage off the gave me a few more dollar off they found a discount on my GMC REWARDS

I had a starter problem they fixed it, by Friday and when i needed a percentage off the gave me a few more dollar off they found a discount on my GMC REWARDS

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Reception and in processing by service rep was quick, easy, and friendly. I felt like they appreciated my business. I was kept informed of service progress, which was done sell and quickly. I will definitely continue to this dealership.

Reception and in processing by service rep was quick, easy, and friendly. I felt like they appreciated my business. I was kept informed of service progress, which was done sell and quickly. I will definitely continue to this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service was good. Female rep was wonderful! The male rep on the phone wasn't. He wasn't truthful with me calling to get an oil change appointment!!!

Service was good. Female rep was wonderful! The male rep on the phone wasn't. He wasn't truthful with me calling to get an oil change appointment!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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As usual, the service and the staff was impeccable! The waiting room has a phone charging station, a variety of teas and coffees for your pleasure, plenty of comfortable seating and a nice TV to watch while you wait.

As usual, the service and the staff was impeccable! The waiting room has a phone charging station, a variety of teas and coffees for your pleasure, plenty of comfortable seating and a nice TV to watch while you wait.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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We live in Tennessee. We purchased a 2025 GMC Yukon Denali. We read all the horror stories about buying a vehicle out state especially with regards to the state and local taxes and registration. The out of state purchase for us was seamless. We received more for our trade than at other dealerships, even in our own hometown. The people at Jim Hardman were kind and accommodating.

We live in Tennessee. We purchased a 2025 GMC Yukon Denali. We read all the horror stories about buying a vehicle out state especially with regards to the state and local taxes and registration. The out of state purchase for us was seamless. We received more for our trade than at other dealerships, even in our own hometown. The people at Jim Hardman were kind and accommodating.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service was excellent and as always Jeff was on top of everything. The wait time to get the service done was long at all and the checkout was easy

Service was excellent and as always Jeff was on top of everything. The wait time to get the service done was long at all and the checkout was easy

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They lied about navigation feature. Today I have no NAV on my 2023 Sierra 1500 31X , and I have only had the $68K truck for 30 days.

They lied about navigation feature. Today I have no NAV on my 2023 Sierra 1500 31X , and I have only had the $68K truck for 30 days.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
3.0
Quality of repair
3.0
Overall facilities
3.0
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Prompt service. Quality service,,Friendly people.Great Facilities. Would recommend to Friends

Prompt service. Quality service,,Friendly people.Great Facilities. Would recommend to Friends

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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