Hennessy Lexus of Atlanta

Kha Tran at Hennessy Lexus of Atlanta is truly one of a kind. In an industry where trust matters so much, Kha is the only salesperson I fully trust. He has earned that trust through honesty, consistency, and genuine care every step of the way. Kha never makes you feel rushed or pressured. He listens, understands what matters to you, and does everything he can to make sure you walk away feeling confident and happy. He treats people with respect and integrity, and that is rare and incredibly valuable. Because of Kha, buying a car feels safe and stress free. I know I am always in good hands with him. He is knowledgeable, dependable, and always goes above and beyond to take care of his customers. If you are looking for the best of the best, someone who truly puts people first, Kha Tran is that person. I would not go to anyone else. With gratitude, Chin Su 💙

I took my car here for an oil change and to address the check engine light. The service advisor called to inform me that my battery was the wrong size and that they found other issues. I agreed to the oil change and sensor replacement. I was told they needed to keep my car overnight until a part arrived. The defective part was apparently replaced the next day. Since I couldn’t make it back to the service center before closing, I was told by a receptionist that they would leave my key with sales. When I picked up my car and left, everything seemed fine—until a few days later when I wanted to follow up with the auto parts store about the battery size. They confirmed the sizing was accurate for my year/make/model. When I opened the hood, I noticed that my battery’s insulator and hold-down were both missing. The service technician noted in their inspection video that another part was needed for the hold down to be effective. Upon learning this, I had planned to take care of it myself. However, when I checked my car, the entire battery was exposed, with no cover or protective components. This was never mentioned to me. An exposed battery could short-circuit, damage electrical components, or worse. It could have caused a short while I was driving, which is extremely concerning. I reached out to the service advisor about this, but he acted confused and didn’t seem to understand what I was referring to. I was asked to return to the dealer, and when I did, he looked under the hood, took a picture and claimed the service technician hadn’t done anything battery related to my vehicle. He had no explanation for why the battery was left exposed or who had removed the insulator and hold-down. While he offered to review security footage, I didn’t have time to wait. Considering the seriousness of this safety issue, the dealership should review the security footage to make it clear what happened. The resolution provided was that, since I have an aftermarket battery, I had to cover the cost of a new battery insulator and hold-down, which they offered to reinstall at no charge. It’s unacceptable that parts were removed without my knowledge, especially from what I thought was a reputable dealership. It’s a good idea to take pictures and videos of your car before any service, and if you’re planning to visit this dealer, I highly recommend doing so to protect yourself.

Excellent buying experience with Megan, no pressure sales and very personable. Also Joseph in finance was excellent, very patient and knowledgeable, I called him several times after the buy to set up appointments and he took care of me, highly recommend Hennessy

Bought a 2023 for 47K vehicle. Had issues in first week. took it back to service, they pretended the could not ID the issue. Went to diff service provider, they identified the issue immediately and it cost be $2,500 more to repair. Hennessy Lexus refuses to cover it. The Hennessy Warranty and Used cars at this dealership are worthless. Was my 5th Hennessy purchase and last. Never again

After being a loyal customer to Lexus of Atlanta for many, many years, it pains me to write this review. I have written articles for national publications (i.e., Huffington Post, Blavity), so when I write I am very intentional and thoughtful. With that being said, I am sharing this review because I am beyond disappointed in this dealership, the service and lack of care and concern I received. I have owned two ES 350s. The first one was stellar and I purchased it from Lexus of Nashville. However, I always had it serviced at Lexus of Atlanta. When the transmission died at 205,000+, I told Lexus of Atlanta, "Ok. I guess I am going shopping!" So, I purchased my second ES 350, a black 2017 with peanut butter interior, from LEXUS OF ATLANTA. The car has ONLY been serviced by them. I typically wait at the dealership unless I have a meeting or appointment. In those cases, I request a loaner. On August 28, 2025, the day after my birthday (and after my car passed emissions and had just been serviced a month prior at the dealership), my car abruptly jumps and stalls (yes, I was extremely scared as I was driving home from an appointment in Atlanta traffic) and the "Traction Control" message popped up. I immediately had it towed to Lexus of Atlanta. I got a loaner for ONE day while they inspected my vehicle. I received a call from my Service Advisor with whom I have worked for many years and he says, it is my transmission and quotes me $10,000+. He also has zero empathy, could not tell me why my car all of the sudden "died" and essentially said, "these things happen and it is what it is." I then left the car and tried to work with the dealership and Lexus US regarding my vehicle. Honestly, no one cared. The reality is, I am just another person and a dollar sign. It is a business and I get they are all about the money. I paid my hard earned money for years and always had a smile on my face, a cup of coffee in my hand, and my laptop with me when I entered Lexus of Atlanta. When I was gladly buying cars and paying for service, I was treated nicely. As soon as something major happened to my vehicle, I was essentially dismissed in my opinion. Not only did I not have a loaner while waiting on Lexus US and Lexus of Atlanta but when I requested one, I did not receive a response. HOWEVER, when I came to get my car today, I was JUST asked had I turned in my loaner from 8/29. Are you serious?! I have never kept a loaner and they did not even offer me one after I turned it in 2 weeks ago (knowing that they and Lexus US were going back and forth as no one really wanted to assist with the repair or explain how my car suddenly died). My car sat at Lexus of Atlanta for 2 weeks and I did not have a loaner. I was then told, "Sorry, we had the wrong person and we confused you...you all have the same last name." I have NEVER been confused with another customer before today. I will not call out names (though I could and should) because I am not trying to embarrass anyone. I am writing this review and will be sharing on other platforms because I want this dealership to do better. Treat people how you would want to be treated. Period. So, I will be getting my car fixed elsewhere. I plan to keep it and purchase another vehicle, but I may be done with the Lexus brand as it is no longer synonymous with quality and luxury, and I advise people not to go to Lexus of Atlanta to purchase or have your vehicle serviced. Customer and brand loyalty are simply not valued. Lexus of Atlanta, I implore you to do better.

I am absolutely appalled by my experience at Hennessy Lexus of Atlanta. I placed a deposit for a Lexus GX in summer 2024, expecting a 3-6 month wait as promised by my sales advisor. Over a year later, I’m still waiting, despite seeing vehicles matching my specs (premium trim with grey interior and bench seating) arrive and sell to others. Each time I inquired I was dismissed and the sales rep even suggested / threated to remove me from the waitlist—this is how loyal, patient customers are treated? Other dealerships in Atlanta confirmed that no one else has been forced to wait this long for such a configuration, yet Hennessy Lexus has wasted my time with empty promises. The final straw came when the exact vehicle is scheduled to arrive at the dealership this month, one year after my deposit, only for me to be told it was "promised" to another customer again. When I expressed my frustration, the sales rep unprofessional response was to offer to “remove me from the list completely.” The audacity of this statement speaks volumes about the lack of respect, professionalism, and care Hennessy Lexus extends toward its customers. Had I gone to any other dealership, I’d have had my GX months ago. I sent this compliant to the company/dealership and not one person responded .. I think this also speaks volumes of their interest in customer satisfaction! Save yourself the frustration and self-respect and go elsewhere!

Responded rather quickly Just never worked out a deal Would contact again if car was found

My experience at Hennessey Lexus of Atlanta was phenomenal. I would like to take a moment to express my sincere appreciation for the exceptional service provided by Gabriella and Skye, who represented Lexus during my recent experience. From the very beginning, their attentiveness stood out, as they made it a priority to engage with me in a way that felt both genuine and welcoming. Gabriella and Skye were not only exceptionally personable, but they also demonstrated a remarkable ability to actively listen to my specific requirements and preferences. This attentiveness ensured that my needs were fully understood and addressed, which is often a rarity in customer service interactions. Their commitment to providing tailored solutions was evident, and it made the entire process feel collaborative rather than transactional. Moreover, I was impressed by the promptness with which they delivered their services. Every interaction was handled with a sense of urgency and respect, which made me feel valued as a customer. There was no sense of being rushed or pressured; instead, I was given the time and space to make informed decisions at my own pace. This level of respect is a testament to their professionalism and dedication to customer satisfaction. What truly set Gabriella and Skye apart was their transparency throughout the entire process. They communicated openly about the options available to me, ensuring that I was fully informed every step of the way. This honesty fostered a sense of trust, allowing me to feel confident in the choices I was making. It was refreshing to engage with representatives who prioritize integrity and ethical practices over simply closing a sale. In a world where many businesses often treat customers as mere targets for sales pitches, Gabriella and Skye made me feel like a valued individual. Their approach exemplifies the commendable values upheld by Lexus of Atlanta, particularly the principles of honesty, integrity, and trust. It is clear that these values are not just corporate slogans but are genuinely reflected in the way they conduct their business and interact with customers. Overall, my experience with Gabriella and Skye was not only enjoyable but also reassuring. It reinforced my belief in the Lexus brand and its commitment to providing exceptional customer service. I look forward to future interactions with Lexus of Atlanta, knowing that I will be treated with the same level of care and respect that Gabriella and Skye exemplified

We bought Lexus TX 350 and Jong Kim went beyond our expectations and helped us in explaining every expect of the Vehicle. He made things super easy for us and assist us in all the questions we have and informed us with all the features and details of the car. Thanks Jong Kim

Purchase a Lexus RX 350 and the vehicle was delivered today to North Carolina and drove it less than 1 mi and second and third gear came out as long with reverse. So take my advice. Don't deal with these people. They will stick you in a heartbeat now I know why they wanted to sell me an extended warranty so bad.